Customer Service Agent

  • Pockit
  • West Croydon, Croydon, United Kingdom
  • Oct 07, 2017
Full time Customer Service

Job Description

The Role

Our Contact Centre Agents are responsible for providing a high standard of customer satisfaction and service, ensuring that an efficient, courteous and professional manner is upheld at all times.

Responsibilities

  • Handling enquiries over the telephone and in writing.
  • Managing social media enquiries and online reviews.
  • Identifying and proactively seeking to resolve and support the needs of every customer and ensure that their service levels are met.
  • Manually adjusting customer accounts.
  • Troubleshooting customer issues.
  • Liaising with other teams to ensure fast resolution of issues.