IT Support Manager

  • Prepaid Financial Services
  • London, United Kingdom
  • Oct 07, 2017
Full time Information Technology

Job Description

  • Support Clients and stakeholders across several technical domains
  • Manage both regional and functional support resources and ensure optimal procedures and practices are being followed
  • Uphold high standards for timely issue resolution & continuous improvement
  • Contribute expertise to the management of existing and new IT products and services


Your team

You’ll be working in the IT Operations team, based in London with the support team based locally and Development Support in Malta. We provide a high quality and responsive support service to the Financial Services Sector. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams
Your experience and skills

You have:

  • An high degree of interest in, or ideally direct experience with Financial Services
  • Experience interacting and supporting teams across different core Business streams – stakeholder management is a vital part of this role
  • An ability to operate autonomously
  • A proven background with crisis and major incident management
  • A demonstrable ability to set-up & restructure teams and drive continuous improvement
  • A record of individual and team development – nurturing the next generation of talent
  • Built a career on management of L2 support teams & understand the key attributes that makes them tick
  • A desire & track record with ensuring continuous improvement in the team (you want to make things better & know how to do that)
  • A proven level of comfort and confidence facing off and interacting with senior IT and Business management
  • Strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
  • A proven ability to lead by example & manage both day to day team activities as well as serious issue management

You are:

  • A confident communicator that can explain technology to non-technical audiences
  • Able to interact, manage and influence a diverse team and senior stakeholder base
  • Respectful of other people’s opinions & thoughts and someone who actively fosters an environment of collaboration
  • Ultra reliable – someone who leads by example, does what they say they will & people can trust to deliver
  • A client centric and service driven individual
  • Capable of understanding client needs and translating this into products and services – you drive innovation
  • Proactive in your approach to all tasks and responsibilities
  • Someone who wants to make a positive impact in the world of support