Customer Service Specialist - Social Media

  • Revolut
  • Kraków, Poland
  • Oct 11, 2017
Full time Customer Service Social Media

Job Description

Our Story

Revolut launched in 2015 with a punchy mission: to turn the financial banking sector on its head. Because today’s hyper-connected world deserves a financial partner just as progressive. One that adapts to your needs, gives you control and constantly pushes you into new and exciting spaces.

Instant payment notifications, free international money transfers and fee-free spending globally with the real exchange rate.

Welcome to a world beyond banking. Welcome to Revolut.

Our Culture

From humble beginnings of four people and a few MacBooks, Revolut has grown to over 200 employees globally and one of the fastest growing fintech startups in the world.

We’ve achieved all of this through cutting out the red tape and bureaucracy. We are one team working towards a common goal. You’ll receive a great deal of autonomy and guidance, work in a fast paced and high energy environment and help shape the future of world banking.

About the Job

We’re looking for a Customer Service Specialist - Social Media to sit within our support team at our Krakow-based office.

We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to the world - and that’s where you come in.

 

As a Customer Service Specialist - Social Media you will act as Revolut's voice on social media and other digital channels and exercise impeccable judgment as the application representative for users concerns. You will be responsible for:

  • Communication and engagement with Revolut users via online platforms such as Facebook, Twitter, Apple/ Google store, Trust Pilot.
  • Responding to customers inquiries by investigating the issue and suggesting a potential solution through comments or private messaging feature.

Requirements:

  • Excellent communication and interpersonal skills
  • Fluent English in both speaking and writing
  • Experience in using multiple social media platforms
  • Strong multitasking skills and ability to work under pressure

Benefits:

  • You’ll get to work in one of the hottest tech startups in the world right now.
  • We’ll arm you with all of the latest tech equipment.
  • You’ll receive excellent training and guidance from our team.