Customer Service Specialist - Technical Support

  • Revolut
  • Kraków, Poland
  • Oct 11, 2017
Full time Customer Service

Job Description

Our Story

Revolut launched in 2015 with a punchy mission: to turn the financial banking sector on its head. Because today’s hyper-connected world deserves a financial partner just as progressive. One that adapts to your needs, gives you control and constantly pushes you into new and exciting spaces.

Instant payment notifications, free international money transfers and fee-free spending globally with the real exchange rate.

Welcome to a world beyond banking. Welcome to Revolut.

Our Culture

From humble beginnings of four people and a few MacBooks, Revolut has grown to over 200 employees globally and one of the fastest growing fintech startups in the world.

We’ve achieved all of this through cutting out the red tape and bureaucracy. We are one team working towards a common goal. You’ll receive a great deal of autonomy and guidance, work in a fast paced and high energy environment and help shape the future of world banking.

About the Job

We’re looking for a Customer Service Specialist - Technical Support to sit within our support team at our Krakow-based office.

We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to the world - and that’s where you come in. In this role you will be responsible for:


  • Handling the escalation cases in JIRA platform.
  • Check the JIRA board, do pre-investigation on the issues, classify it accordingly and assign to a relevant team.
  • Contact the person from that relevant team and stay in touch with the agent until the issue is resolved.
  • Representing Revolut online at all times
  • Collaborating with other teams across London and Moscow to tackle any customers' issues



  • You'll have flawless English and one other fluent European language
  • Empathy and love for helping people
  • Ability to explain complex issues in an easy and understandable manner
  • Excellent communication skills
  • Strong attention to detail and analytical skills
  • Driven, self-motivated and highly flexible team player
  • Self-learner, independent problem-solver
  • Bachelor's degree or equivalent

As a part of the submission process we need you to complete the following screening questions. Please head to the following link:


  • Prior customer support experience
  • Strong writing skills and great numeracy and IT skills
  • More languages!

Recruiting on an ongoing basis


  • You’ll get to work in one of the hottest tech startups in the world right now.
  • We’ll arm you with all of the latest tech equipment.
  • You’ll receive excellent training and guidance from our team