Customer Support - Level1

  • Slimpay
  • Paris, France
  • Oct 14, 2017
Full time Customer Service

Job Description

DESCRIPTION

Startup FinTech created in 2009, SlimPay offers a unique online payment solution based on the SEPA direct debit. Dedicated to companies offering subscription services, SlimPay is an authorized payment institution operating in most countries of the European Union. Innovative banking technology, multi-rewarded for product quality and strong growth (Deloitte Technology Fast 50 award winner in 2015, KPMG FINTECH100) SlimPay raised € 15M in July 2015 to support its international growth and become the world leader in recurring payments.

Already present in 6 European cities (Paris, Munich, Amsterdam, Madrid, Milan, London), we are looking to strengthen our Customer Services team based in Paris by recruiting a Customer Support Officer to interact with our customers in 3 languages.

 

ROLE

Within the Customer Support team, your main functions will be:

  • Respond to calls from our clients to understand the nature of their needs
  • Provide 1st level customer support (identify anomalies and propose corrections) in French, English, and ideally Spanish or Italian. Support is now through email, phone, and ticketing tools to make better tracking issues and processing time.
  • Process customer requests by providing the right information and advice to use our solution
  • Organize and train our clients.
  • Put in production the new customers.
  • Collaborate with 2nd level support teams (already in place).

REQUIREMENTS

  • Student in foreign languages, you master French, English and a third language (Italian or Spanish).
  • You have a curiosity of the Digital world and a desire to learn the technicality.
  • You are rigorous, you have the client sense and like working as a team.

BENEFITS

Join:

  • a fast-growing Start-Up based in the heart of Paris
  • an international team
  • a multi-award-winning company
  • a strong culture of innovation and quality of service