Credit Coordinator

  • Sonovate
  • Cardiff, United Kingdom
  • Oct 14, 2017
Full time Customer Service

Job Description


Can you picture yourself working in a fresh, innovative FinTech in Cardiff who are challenging the market and bringing Finance to the 21st Century?


Sonovate is the fastest growing Fintech organisation that is taking the recruitment sector by storm. Our package of finance and cloud based technology has allowed us to rise to the top and we have a few awards to our bow too. We’re nothing short of ambitious and seeking dynamic, like-minded individuals to join us on our journey.


We are looking for people who have great ideas... the game changers and the rule breakers!


Sonovate is about challenging the status quo and we employ the best of the best. If you like what you’re reading so far, carry on ... Our vision is transparent, our working environment is unique and every employee shares our success … we are a million miles away from the corporate finance environment!


This is where you come in … we are looking for a Credit Coordinator to be part of our Cardiff Office.You will join a team of folk who are talented, ambitious and forward thinking. You will play a huge part in Sonovates' success story by providing day to day administrative support to the account management and process operation team.


Your Challenge:

  • Analyse all relevant client, credit-related information / data, in order to assess risk and to process suitable type of application in or to set suitable limits, based on company criteria, policies and procedures
  • Liaise closely with credit broker in order to ensure more complicated applications are handled in correctly to achieve the best outcome
  • Communicate with the CX team offering feedback on credit limit requests, progress and issues
  • Maintain all records of applications and provide reports on productivity against SLA's
  • Review and renew all aged applications
  • Track any trends and highlight concerns to management
  • Undertake other duties as directed by line managers commensurate with the post
  • To assist in data collation for various requests of insurers and finance facility

A Little About You:

  • Previously worked in a Financial Services environment that is fast paced and demanding
  • Confident in providing customer support and advice to clients
  • Excellent numeracy skills
  • Methodical approach to completing projects
  • Ability to work under pressure to tight timescales
  • Uses judgement to know when to ask for help and guidance
  • Uses own initiative and can work independently
  • To take ownership and responsibility for own work
  • Understands the importance of recording information accurately and with that has excellent attention to detail
  • Good level of numeracy
  • Resilient and able to work in an organisation that is undergoing change due to development and growth
  • Appreciates and understands confidentiality in dealing with all issues


Kickass employees need kickass benefits, that’s why we’ve crafted the perfect package to suit everyone’s tastes. Including nearly everything (no office dogs, yet) our employees need to produce their best!


  • 28 days holiday + Bank Holidays
  • Discounted Gym Membership
  • Private Medical Insurance
  • 2 days charity leave per year
  • Interest Free Season Ticket Loan
  • Ride to work
  • Eyecare Vouchers
  • Childcare Vouchers
  • Recruitment Bonus
  • Fresh Fruit, Breakfast, Snacks and Drinks
  • Beer Fridge
  • Free Takeaways
  • And so much more...