Customer Service Advisor

  • Sonovate
  • Cardiff, United Kingdom
  • Oct 14, 2017
Full time Customer Service

Job Description


Can you picture yourself working in a fresh, innovative FinTech in Cardiff who are challenging the market and bringing Finance to the 21st Century?


Sonovate is the fastest growing Fintech organisation that is taking the recruitment sector by storm. Our package of finance and cloud based technology has allowed us to rise to the top and we have a few awards to our bow too. We’re nothing short of ambitious and seeking dynamic, like-minded individuals to join us on our journey.


We are looking for people who have great ideas... the game changers and the rule breakers!


Sonovate is about challenging the status quo and we employ the best of the best. If you like what you’re reading so far, carry on ...

Our vision is transparent, our working environment is unique and every employee shares our success … we are a million miles away from the corporate finance environment!


This is where you come in ... we are looking for a Customer Service Advisor to be part of our Cardiff Office. You will join a team of folk who are talented, ambitious and forward thinking. You will play a huge part in Sonovates success story by providing first class customer service and administration to our clients, giving us a competitive edge!


The Challenge:

  • Provide top notch customer support over the phone to your customers on placements, payments and invoices
  • Respond to all queries in a timely manner via online ticketing system
  • Accurately manage high detail contracts and paperwork
  • Gain expert level knowledge of our product and market to consultatively support key stakeholders within our client base
  • Provide management information reports
  • Become an expert user of the Sonovate portal to guide and support our clients
  • Maintain and develop the personnel electronic filing system
  • To submit and manage credit line requests
  • Manage and priortise multiple customer service queries via email, telephone and our online ticketing system
  • Undertake other duties as directed by line managers

A few things about you:

  • Confident telephone manner and happy to deal with what can be difficult conversations at times
  • Previously worked in a Financial Services or Recruitment Industry
  • Doesnt cave when working under pressure in a fast paced (but fun) environment
  • Likes to build professional relationships with our customers
  • Resilient and able to work in an organisation that is forever changing for the better
  • Strong written and verbal communication
  • Methodical approach to completing projects
  • Uses own initiative and can work independently and in a team
  • Proficient use of all Microsoft programmes
  • Records information accurately with a high level of attention to detail
  • Appreciates and understands confidentiality at all times


Kickass employees need kickass benefits, that’s why we’ve crafted the perfect package to suit everyone’s tastes. Including nearly everything (no office dogs, yet) our employees need to produce their best!

  • 28 days holiday + Bank Holidays
  • Discounted Gym Membership
  • Private Medical Insurance
  • 2 days charity leave per year
  • Interest Free Season Ticket Loan
  • Ride to work
  • Eyecare Vouchers
  • Childcare Vouchers
  • Recruitment Bonus
  • Fresh Fruit, Breakfast, Snacks and Drinks
  • Brand new, high tech office in the centre of Cardiff
  • Beer Fridge
  • Free Takeaways