Account Manager

  • TransferTo
  • Hollywood, FL, United States
  • Oct 26, 2017
Full time Account Manager

Job Description

Job Description

TransferTo is currently seeking a talented and driven Account Manager based in Miami, FL with international experience in the mobile payment or financial tech (fintech) industry. A career with TransferTo provides invaluable experience in an exciting and rapidly expanding market and an opportunity to be part of a truly global company with 7 offices worldwide and a work force that includes over 50 different nationalities.

Key responsibilities:

  • Management of full cycle of sales process including agreement/signatures, live account status and on-going management of accounts
  • Full ownership of customer requests and exploring new opportunities to add value to position
  • Attend tradeshows, source leads, follow sales process and report back to sales management team
  • Ensure all specific reporting within required time frame including full use of CRM tool with precision
  • Provide timely feedback to line manager about performance, sales activity, account management and strategy
  • Ensure account retention, contractual health, well-being and maximum satisfaction of clients
  • Initiate and maintain a strong link between customers and back office services in order to ease communication and facilitate the resolution of any issues
  • Manage operations, develop business and increase overall profitability
  • Study and understand the various product offerings and its distribution channels 
  • Identify trends by researching industry, related events and announcements
  • Effectively communicate the needs of your customers to the support team  

Desired Skills and Experience:

  • Bachelors Degree
  • Direct or indirect work experience in the Money Transfer or Mobile Financial Services Industry
  • Results-oriented with great skills in communication, organization and negotiation
  • Ability to interact at C-Level, superior networking skills
  • CRM proficiency, Salesforce knowledge is a plus
  • Flexible, self-motivated, disciplined, takes ownership of job at hand 
  • Team-oriented, able to accept and create change
  • Prior experience in telecommunications is preferred
  • Strong understanding of customer, market dynamics and requirements
  • Ensure effective working relationships with all relevant clients/partners, third parties and internal colleagues
  • Strong sense of initiative and ability to work both independently and as part of a team
  • Excellent attention to detail
  • Fluent English speaker, bi-lingual a plus
  • Ability to travel when needed within a reasonable window.