Customer Success Manager

  • Gothenburg, Sweden
  • Oct 26, 2017
Full time Customer Service

Job Description

TRINE is looking for a Customer Success Manager who will be key in creating a world-class experience for our users.

Working at TRINE means that you work with people that are passionate about our vision of a world where all people have access to clean energy.

What we look for

You are driven by understanding, helping and interacting with our users. They are at the forefront of everything you do and you have the ability to turn their feedback into product development to make sure we always improve our user experience. You have strong interpersonal skills and experience from digital communication (written and verbal). We think you’re a digital native that might’ve worked with a tech product or/and customer support before.

What you will do

  • Daily interaction with our visitors, users and customers
  • Be the voice of TRINE externally towards our most important stakeholders
  • Be the customer's voice internally towards the rest of the organisation, especially focus on input for our product development
  • Build a kick-ass Customer Success team
  • Solve issues in a way that makes life easier for the user
  • Act as a stakeholder towards the Tech and Growth teams

You have

  • Great sense of understanding our users and interacting with them
  • Never ending curiosity for getting to know our users better
  • Positive and proactive mindset
  • Data-driven approach in everything you do
  • Understanding for and enjoy constant change