Customer Service Specialist

  • Zopa
  • London, United Kingdom
  • Mar 25, 2022
Full time Customer Service

Job Description

At Zopa, we’re shaping the future of finance.   We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.   And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.   Our excellent customer service and the great rates we offer have won us loads of awards. MoneySuperMarket named us their 'Best Personal Loans Provider' for 2016 and we were voted 'Most Trusted Loan Provider' for the 7th consecutive year by consumers in the Moneywise Customer Service Awards, as well as 'Most Trusted P2P Platform'.    We are very proud of the level of customer service that we provide and are looking for an equally enthusiastic customer service whiz to join the team on a full-time basis.   Full time (37.5 hours a week) -FLEXIBLE HOURS AVAILABLE!   As a Customer Service Specialist, you will be interacting with both prospective and existing clients daily via phone and email. We’re looking for a natural problem-solver with the ability to relay information clearly in order to ensure the best possible customer experience. This is an excellent career opportunity for someone with an optimistic proactive approach paired with a real passion for providing a first-rate customer journey to join a supportive and sociable team.


What is required to be a Customer Service Specialist at Zopa?

    • Previous experience working in Financial Services is desirable but not necessary
    • You understand the importance of treating customers fairly and hold a track record for going the extra mile in order to ensure that the customer feels valued.
    • You have the confidence, patience and flexibility necessary to connect with a wide range of people and adapt effectively in a fast-paced environment.
    • You are capable of thinking on your feet and communicating effectively, asking clarifying questions and offering simple explanations to complex issues.
    • Alongside your natural rapport-building talents, you are a fast learner with an exceptionally high attention to detail, able to adapt efficiently to new concepts and systems.
    • You are energetic and driven, able to work with minimum supervision.
    • You are always striving to better yourself, focused on growing a rewarding career within customer services.
    • You look forward to contributing positively to the team dynamic and hitting the ground running, true Zopian style.

Why you'll love Mondays at Zopa!

    • Competitive salary
    • Fresh daily fruit 
    • Games Room - Ping pong, foosball & FIFA
    • Office Bar
    • E- Learning memberships
    • Gym memberships, cycle to work schemes & Sports leagues
    • Working within an award winning and culturally fantastic Team