Identity Access Administrator

  • Zopa
  • London, United Kingdom
  • Nov 12, 2017
Full time Information Technology

Job Description

At Zopa, we’re shaping the future of finance.   We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.   And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.   Role overview   The Identity Access Administrator's role is to support the stable operation of Zopa’s Infrastructure and Applications. To work closely with people throughout the business as well as across technology teams to develop and administer processes related to access.  The ideal candidate has a solid understanding of role based access methodology, access management technologies, concepts of identity management, information security assessments, and knowledge of the underlying technologies that integrate into a complete identity and access management program.   This is a new role as part of the Workplace Technology department. The main objectives will be taking responsibility for the Identity and Access Management solutions for Zopa’s infrastructure and applications and ensuring that appropriate access controls are in place and applied effectively and continuously.   


Key responsibilities

    • Responsible for provisioning/de-provisioning of access to applications, infrastructure and operating systems as per established Policy, Standards and procedures.
    • Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy.
    • Control users on privilege/emergency access request to ensure these activities are monitored and approved.
    • Maintain knowledge and understanding of internal processes, procedures and IT control policies.
    • Appropriately document and highlight any potential risk concerns identified, escalating to management as appropriate.
    • Coordinate/perform regular access reviews based on defined access objectives.
    • Contribute to plans for expanding role based access into complete identify management program.
    • Provide support for other information security activities as needed.
    • Adopt a proactive approach towards all business activities.
    • Collaborate with all of the IT Operations departments when required to ensure business objectives are met.
    • Participate in 24/7 on-call rota and provide technical support and resolutions

Expected impact

    • Improved support and operations.
    • Improved ROI.
    • Improved collaboration, utilisation and efficiencies across technical services.
    • Unified team which promotes business strategy and common goals.
    • Improved client escalation and resolution process
    • Ability to support delivery of projects with chosen technologies
    • Improved customer experience and retention. 


    • Experience in access management and role based governance.
    • ITIL Foundation and good understanding of ITIL Practices
    • Ability to extract and quickly analyse access log files system tools.
    • Knowledge and understanding of information risk concepts and principles, as a means of relating business needs to security controls.
    • A demonstrated ability to manage complex processes producing accurate results.
    • Microsoft
    • VMware
    • AWS
    • Cloud Technologies
    • Excellent oral and written communication skills. 
    • Ability to prioritise work under pressure and to strict deadlines.
    • Ability to communicate and advise on technical/service information to different levels.
    • Good general overall technical understanding of all new technologies.
    • General Support and Operations background