At Zopa, we’re shaping the future of finance.
We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.
And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.
As a Monitoring Solutions Engineer at Zopa you will be responsible for the definition, configuration and support of the monitoring tools and infrastructure, providing insight and event management to the Zopa estate. You will have a passion for real-time event management in a finance and high-volume transaction based environment. You are passionate about end to end monitoring and service based alerting and deviation management, able to bridge the gap between infrastructure and application monitoring into ‘service-views’, one pane of glass for business performance is the goal! Through APIs and open-standards, you will ensure that the monitoring tools will integrate with others in use, to provide insight and intelligence on Zopa’s customer facing Products.
You will work in cooperation with Software Engineering, Infrastructure teams and Business Operational staff to deliver Dashboards, alerting and recovery automation, to minimise operational downtime and maximise customer experience.
Definition, implementation and support of Zopa Systems Management Monitoring solution based on commercial and ad hoc software tools enabling robust event monitoring across all strategic platforms and services, databases, networks, servers and others as well as Service Level Agreement and Business Impact monitoring
Ensure automatic enrolment into monitoring stack for new server platforms
Participate in the provisioning phase ensuring that the implementations of new systems and services are taking into account the monitoring aspects and providing to the operations the necessary documentation and procedures in order to ensure the monitoring of the service in operation
Maintain health of the monitoring environment, keeping current with upgrades and patches and by troubleshooting and resolving issues with the associated tools
Write code to execute monitoring tasks that are out of the scope and capabilities of the monitoring systems
Provide intuitive and clear Dashboards to internal teams, showing service status etc
Automate the recovery of ‘dead’ monitoring probes
Participate in and support troubleshooting and analysis processes
Understand user requirements and propose and implement system enhancements as required to meet needs and ensure Zopa monitoring maintains industry best practice
Provide advice and best practice guidance to users of the APM tool and monitoring solutions to help them meet their day to day tasks and objectives with the tool
Manage health of APM tool to ensure that the production environment remains stable and up to date with product releases from the vendor
Plan, develop, and test future releases of the APM tool and associated components
Liaise with other teams within the Infrastructure Services organization to ensure the APM tool is integrated effectively into other IT services provided by the group
Be an Evangelist for the standardised and cross-business use of approved tools and practices
09:00 to 17:30 weekdays, plus additional hours as required in a 24/7 environment