Bread increases e-commerce sales by providing a best-in-class digital workflow for consumer purchase financing. Our technology, coupled with intelligent, responsive customer service, is what makes merchants choose to partner with Bread. A holistic onboarding and high-value ongoing service offering makes our merchants - and our company - successful.
As Head of Training and Enablement at our high-growth startup, you will be responsible for improving Bread adoption through the execution of training programs to our merchant install base, and - especially in the near-term - creating an internal training program that empowers our Customer Success team to drive results and high retention rates. You will own our merchant-facing documentation and merchant training programs for merchants at every stage of the customer lifecycle (onboarding, ongoing, renewed). You will be expected to identify key knowledge gaps across the Success organization and within our install base, and develop programs to address these gaps. You will benchmark and measure your success through metrics that you define.
Key areas of ownership - Head of Training and Enablement:
Bread partners with retailers to offer pay-over-time solutions that make financing easier and more transparent. We use technology to advance consumer-friendly credit by improving access, transparency, ease-of-use, and cost. Our products help our merchant partners grow their sales by making their products accessible to more consumers. Bread was founded in 2014 and is based in New York, NY.