Collections Associate

  • Bread
  • New York, NY, United States
  • Mar 25, 2022
Full time Customer Service

Job Description

We use technology to advance consumer-friendly credit by improving access, transparency, ease, and cost. Our products are clear and easy to understand, and we deliver excellent customer service. We work with merchant partners to bring more customers within their reach by providing products and solutions that fit their needs.

 

What you will do:

Outbound/Inbound collections - field outbound & inbound delinquent customers calls with the objective of negotiating a payment

Skip/Trace- leverage our skip/trace tools to establish right party contact with delinquent customers

Customer Advocacy - identify member pain points and act as voice of customer to the rest of the business 

Process improvement - assist designing and improving our collections processes  

 

What we are looking for:

- Seasoned collector with 2-3 +years of experience, ideally with unsecured products

- Strong understanding of the Fair Debt Collection Privacy Act (FDCPA)

- Excellent negotiation and problem-solving skills

- Experience working with an auto dialer in preview and predictive mode

- Works well under pressure in a high volume environment

- Excellent verbal & written communication skills

- Detail-oriented and highly organized

- Skip/trace experience

- Smart and ambitious

- High school graduate, ideally college grad

 

Nice to have:

- Team leader experience

- Bilingual (Spanish & English)

- Knowledge of the e-commerce and payments landscape

Working at Bread

This is a real business, focusing on an industry with a massive market. Every day we are working hard to affect positive change. We are proud of the complex work we do together as a team, but we also think it’s important to have fun and keep a positive work environment.

 

Benefits & Perks

  • Medical & Dental
  • 401(K) plan
  • Open vacation policy
  • Awesome office location in the heart of NoHo
  • Team events like the US Open, trivia, Escape The Room, bowling, office happy hours
  • Weekly team lunches
  • Learning opportunities