Operations Associate

  • Bread
  • New York, NY, United States
  • Dec 06, 2017
Full time Call Center Customer Service

Job Description

The operations associate will provide best-in-class support to our customers.  We are looking for a self-starter, recent grad who is looking to join a rapidly growing early stage startup. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails, educating customers on our product and designing the call center dashboard.

 

This a great opportunity to learn how to build a company from the ground up.

 

What you will do:

Customer Service - provide exceptional customer service by fielding inbound member calls and emails

Operational Excellence - work on projects to continuously improve our processes, product and customer experience

Customer Advocacy - identify member pain points and act as voice of customer to the rest of the business

 What we are looking for:

- Recent college grad with 1-3 years of experience, ideally in a customer facing role

- Excellent verbal & written communication skills

- Passion for customer service and technology

- Smart and ambitious

- Works well under pressure

- Can do attitude – no task is too small

- Tech savvy

- Strong problem-solving skills

- Detail-oriented and highly organized

 

Nice to have:

- Knowledge of the e-commerce and payments landscape

- CRM (Zendesk) experience

- Call center experience

 

Working at Bread

This is a real business, focusing on an industry with a massive market. Every day we are working hard to effect positive change. We are proud of the complex work we do together as a team, but we also think it’s important to have fun and keep a positive work environment.

 

Benefits & Perks

  • Medical & Dental
  • 401(K) plan
  • Open vacation policy
  • Awesome office location in the heart of NoHo
  • Team events like the US Open, trivia, Escape The Room, bowling, office happy hours
  • Weekly team lunches
  • Learning opportunities