The operations associate will provide best-in-class support to our customers. We are looking for a self-starter, recent grad who is looking to join a rapidly growing early stage startup. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails, educating customers on our product and designing the call center dashboard.
This a great opportunity to learn how to build a company from the ground up.
What you will do:
Customer Service - provide exceptional customer service by fielding inbound member calls and emails
Operational Excellence - work on projects to continuously improve our processes, product and customer experience
Customer Advocacy - identify member pain points and act as voice of customer to the rest of the business
What we are looking for:
- Recent college grad with 1-3 years of experience, ideally in a customer facing role
- Excellent verbal & written communication skills
- Passion for customer service and technology
- Smart and ambitious
- Works well under pressure
- Can do attitude – no task is too small
- Tech savvy
- Strong problem-solving skills
- Detail-oriented and highly organized
Nice to have:
- Knowledge of the e-commerce and payments landscape
- CRM (Zendesk) experience
- Call center experience
Working at Bread
This is a real business, focusing on an industry with a massive market. Every day we are working hard to effect positive change. We are proud of the complex work we do together as a team, but we also think it’s important to have fun and keep a positive work environment.
Benefits & Perks
Bread partners with retailers to offer pay-over-time solutions that make financing easier and more transparent. We use technology to advance consumer-friendly credit by improving access, transparency, ease-of-use, and cost. Our products help our merchant partners grow their sales by making their products accessible to more consumers. Bread was founded in 2014 and is based in New York, NY.