Axial is the deal network for the middle market. Privately held companies, their M&A advisors, and professional investors and acquirers of private companies use Axial to identify, connect, and close M&A and growth financing deals. 7,000 deals were marketed and managed via the Axial platform in 2016 with over $3B in closed deal volume. Axial is backed by First Round, Redpoint Ventures, Comcast Ventures, and Edison Partners.
Customer Success is the tip of the spear at Axial, working directly with our customers and members to ensure they have high quality and productive experiences every time they interact with Axial's products and people. As a member on the team, you will be responsible for supporting and educating our customers on platform usage, inbound requests, and improving their Axial experience. Initially, you will be working directly with our investment bankers and M&A advisors customer segment. This role gives you direct interaction with these customers, is critical to driving our customer satisfaction metrics, and is directly tied to the success of the company.
Customer Success Associates are highly effective communicators, organized and productive, continuous learners, and great team players. Success in the role is measured by your contributions to successful member engagement metrics and your contributions to your peers and the broader organization.
Axial connects professionals who run, advise, finance and acquire private companies. Our mission is to connect every private company with the capital necessary to finance or exit their company. The network allows providers of capital to private companies, including lenders, equity investors, and strategic buyers, to find and be found by the right opportunities from the right entrepreneurs and the right bankers at the right time. Advisors and entrepreneurs use Axial to create and manage their company's professional profile, explore and execute financial transactions, and win new business.