Renewals Sales Support Specialist

  • OnDeck
  • New York, NY, United States
  • Mar 25, 2022
Full time Sales

Job Description

At OnDeck, we improve the world’s economic landscape by changing the way small businesses access capital. We do it in an environment where we celebrate collaboration, but aren’t afraid of healthy competition; where we’re serious about our work but don’t take ourselves too seriously; and where we are small enough to be nimble but strong enough to make a big impact.

OnDeck is currently looking to hire a Sales Support Specialist for the Renewal Sales team in the Denver office! The Sales Support Specialist will support the Renewals Sales team with a wide variety of recurring as well as ad-hoc service and support projects to improve Sales Rep efficiency and effectiveness and improving the overall success of the Renewals team. The Sales Support Specialist will be part of the Sales Support Team and report to the Senior Director of Sales Operations and work cross-functionally with Sales, Marketing, Operations, Customer Service, and Collections. 

As part of the Renewals Sales team, you will:

  • Provide sales support for renewals agents and customer service to our borrowing customers
  • Manage a variety of initiatives to ensure OnDeck borrowing customers are in touch about Renewal deals that are approved including:
    • collecting required paperwork, managing Sales Rep’s Collect/Verify accounts
    • gathering missing information
    • manage LDIM clean-up activities
    • FAP Partner Support
    • Conduct Merchant welcome calls
  • Manage referral program
  • MCA payoff letters
  • helping prepare loans for closing
  • Pipeline management; Open & manage cases/exceptions/escalations
  • Initiating and processing renewal applications
  • Handle inbound calls and assist customers; Make outbound calls on a daily basis to welcome customers to OnDeck.
  • Respond to emails, phone calls, and other forms of correspondence.
  • Provide coverage for sales team members when they are out of the office.
  • Process sales data and progress reports.
  • Get in touch with landlords for LLV or merchants for u/w call.
  • Provide coverage for sales team members when they are out of the office.
  • Working closely with renewals agents to minimize their engagements in non-selling activities and maximize their sales time!
  • Data entry-taking applications
  • Managing Fax server and routing appropriate documents to the right sales reps
  • Handle a high volume of data reviews and manage account level details often talking with borrowers directly regarding their loan details
  • Work closely with approx. 20 Sales Reps
  • Salesforce reporting – ad hoc report creation
  • Sales Funnel Optimization – identifying trends, why are deals getting held up in Collect/Verify stage, LDIM, etc.
  • Assist with contest administration
  • Other Sales Operations project related tasks and initiatives

About You:

  • You have a 4-year Bachelor's Degree
  • You have 2-4 years of experience supporting a sales team from an administrative, operational, and customer service perspective
  • You are self-motivated, driven to work hard in a fast-paced, dynamic sales environment
  • You are flexible and adaptable to immediate or unforeseen challenges and able to be persist while building and maintaining strong relationships with the Direct Team Sales Reps and managers
  • You possess highly effective verbal, written communication and presentation skills
  • You have excellent time management skills and the ability to prioritize tasks to ensure effective and timely follow-up
  • You have strong analytical and problem solving skills
  • Prior CRM experience-preferably

About Us

At OnDeck, we make small business a big deal. We care intensely about each other, our company and the customers we serve, and are committed to making every day count.

As the largest online small business lender in the U.S. serving more than 700 different industries, we have been trusted by over 50,000 small businesses by providing them with a term loan or line of credit to help them build a growing and thriving enterprise. Since 2007, we’ve issued over $7 billion in capital.

Come be a part of a company that’s changing the game for small business financing.

Why Choose Us

We’re creating opportunities for small businesses and team members to grow and succeed. We do it in an environment where we celebrate collaboration and aren’t afraid of healthy competition; where we’re serious about our work and don’t take ourselves too seriously; and where we are small enough to be nimble and strong enough to make a big impact.

We also offer…

401K Match. Tuition Reimbursement. Paid Parental Leave.  Company Outings. Hackathons. Company Sponsored Sports Teams/Clubs. Office Learning & Development Training.


We are going to ask you to talk about your accomplishments. Here are some of ours:

  • WorldatWork, 2017 Seal of Distinction
  • Fortune 50 Best Workplaces for Diversity, 2016
  • Fortune 50 Best Small and Medium Companies to Work For, 2016
  • Fortune 30 Best Workplaces in Finance and Insurance, 2016
  • Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016
  • Crain’s New York Business Fast 50, 2013, 2014, 2015, 2016  
  • and Great Place to Work 100 Best Workplaces for Millennials, 2015 Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
  • Crain’s New York Best Places to Work, 2013, 2014, 2015
  • Colorado SHRM Best Companies to Work For in Colorado, 2015
  • Forbes’ America’s Most Promising Companies, 2013, 2014
  • Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016
  • Inc. 500|5000, 2013, 2014

As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge