Job Description
About Us
Solidifi is a leading independent provider of residential real estate appraisals to financial services companies. Solidifi is the appraisal service provider of choice for over half of the top 100 lenders in the US, leveraging its expansive partnership with more than 25,000 appraisers. Understanding the power of technology to boost productivity both internally and for clients, our team is made up of mortgage industry specialists and technology innovators. The company has invested more than $30MM in its leading SaaS-based platform supported by a dedicated technology team. These capabilities have landed Solidifi on Deloitte’s Technology Fast 500.
Position Description
The Valuation Analyst is responsible for supporting and contributing to the quality of our client driven business. Expectations include ensuring customer needs are met or exceeded through excellent service, communication, operational delivery, and leadership. Valuation Analyst provide initial review for Tier 1 and large Tier 2 clients within the organization; ensuring reports delivered to our clients meet or exceed their quality standards.
Responsibilities
- Conducts pre-release reviews of appraisal reports, identifies potential risk issues, determines escalation points, and records findings
- Properly assess opportunities, errors, and lender specific nuances omitted within Appraisal Reports
- Communicates to ensure other internal Appraisal Reviewers, Account Managers, Region Managers and Clients are always aware of any escalation issues and status
- Assist with appraiser panel management by ensuring on-time delivery, low touch points and first time quality
- Ensure client service levels are achieved with timely execution of daily tasks
- Direct interaction with Solidifi Appraiser Network as well as internal resources and leadership
- Proactively monitor day to day appraisal orders via our transaction management platform to ensure milestones are achieved during the appraisal lifecycle
- Ensure consistent and thorough communication and messaging is delivered
- Assist in testing and facilitation of technology upgrades with internal technology partners
- Other duties as assigned
Skills and Expertise
- Bachelor’s degree and/or a minimum of 1-2 years progressive business experience; industry experience ideal
- Some experience/knowledge of the mortgage banking, real estate, or appraisal management industry a plus; underwriting knowledge is an asset
- Incredible attention to detail and sound decision making skills
- Excellent written and oral communication skills
- Competency in basic computer skills and applications
- Ability to work independently as well as in a fast paced team environment
- Incredible attention to detail
- Self-starter with enthusiasm and a drive for excellence in a fast-paced environment
- Caring, understanding and flexible team player
Real Matters is the leading provider of property information services in North America. It fuses unique data gathered from a network of more than 17,000+ field agents with the technological power of its cloud-based redihiveTM environment to propel the next generation of businesses that provide insight into residential and commercial properties. The organization has its Canadian head office in Toronto Ontario as well as a U.S. office in Chicago.
