Human Resources Specialist

  • Zafin
  • Toronto, ON, Canada
  • Mar 25, 2022
Full time Human Resources

Job Description

Zafin is an award-winning provider of relationship banking software solutions to the financial services industry. Zafin is transforming the way banks manage products, pricing and billing across the entire client relationship. Zafin is privately owned and operates out of multiple global locations including North America, Europe, Middle East and Asia Pacific.


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What is the Opportunity:

Organized, self-starter to support HR Operations & Employee Services for global locations, who can fit into a collaborative, results-oriented environment. This is a hands-on role that provides full cycle HR Operations Support across the organization with a substantial focus on managing end-to-end HRIS.


Job Responsibilities:

1. Employee Lifecycle Management

  • Global HR operations support for end-to-end employee life-cycle including  On-boarding, Appraisals, HRIS maintenance, Resource movement,  Relocation,  Off-boarding etc. 
  • Provide support to HR Business Partners and leadership on Data/Reporting/Analytics.


  • Manage the automated work flow for various HR processes including Confirmation, Promotion, Salary changes, Transfers etc.
  • Conduct periodic audit processes within HRIS to ensure processes are compliant and data integrity is maintained.
  • Create and maintain HR metrics dashboard; work with business partners to outline key metrics and develop simple, easy to understand reporting capabilities.

3. Payroll & Benefits Management

  • Monthly payroll processing, Interface with Finance/Outsourced payroll vendor and payroll related statutory compliance.
  • Manage Benefits design & administration for global locations.

4. Compliance & Audits

  • Responsible for Statutory Compliance as per regional/country requirements
  • Support Internal & External HR Audits (including Customer Audits) across locations


5. Policy Administration

  • Regional/Global policies – Documentation, Version Control as per ISMS (Information Security Management Systems) and QMS (Quality Management Systems)

6. HR Helpdesk

  • To manage employee queries and resolution through an online HR Helpdesk process.


Key Performance Indicators (KPIs):

  • HR Operational effectiveness with regard to SLA adherence, Data accuracy, Audit requirement and response/resolution time for employee queries.
  • Internal Customer/Stakeholder feedback score of HRIS effectiveness.


Qualifications & Experience:

  • 3 to 5 years of relevant experience in multinational companies, preferably in the IT/Hitech industry.
  • Professional Degree/Diploma in Human Resource Management.

Must to have

  • Highly proficient user of any of HRIS tools such as Workday, SAP, Oracle, PeopleSoft. Exposure to BambooHR is strong plus.
  • High proficiency in Dashboards/Reports, Analytics and expertise in MS Office tools.
  • Hands-on exposure in managing HR Operations for multiple locations and supporting the complete employee life cycle management.
  • Interaction with global HR teams.


  • Managed/Supported the implementation of any HRIS
  • Supported annual compensation reviews. 

Behavioural Skills

  • Excellent communication skills (written & oral).
  • Attention to detail
  • Flexibility with working hours based on business needs

If  you have a passion and the drive for this role, here’s what we offer:

  • A challenging, team-oriented work environment
  • Competitive remuneration and benefits
  •  Excellent opportunities for professional and personal growth