Client Solutions Manager

DESCRIPTION

Who We Are Looking For:

We are looking for a Client Solutions Manager (CSM) to drive customer success within our multi-million dollar accounts to transform large omni-channel retailers into advanced data-driven businesses. This role offers a unique combination of a start-up company environment, enterprise retail clients, as well as cutting edge big data and machine-learning technology.

The ideal candidate will demonstrate strategic thinking, tactical problem solving, strong project management and client services skills. They will have superior communication and negotiation skills, and serve as a customer advocate and change agent both internally and externally.

Reporting to the Director of Client Solutions, the successful candidate will develop a strong understanding of the client’s business to oversee the implementation, adoption and optimization of Rubikloud products.

What You Will Be Doing:

• Provide ongoing strategic and tactical leadership to multi-million dollar retail clients across the globe.
• Develop strong relationships at all levels within a client’s organization, including C-level executives, to gain a deep understanding of their business and establish trusted advisor status.
• Work closely with data science, analytics, and engineering teams to drive product implementation and be the internal voice of the customer for product enhancement.
• Provide project management for a cross-functional team to execute engagements seamlessly and maximize client satisfaction
• Work with our analytics team to oversee the execution and measurement of Rubikloud managed services that help demonstrate the value of the platform.
• Understand and evangelize Rubikloud products so that you can proactively identify opportunities and drive adoption with your clients.

REQUIREMENTS

Who You Are:

• Familiarity with retail growth tactics and technologies related to personalization and promotion effectiveness.
• Experience with SaaS enterprise software is an asset.
• Exceptional presentation, listening, project management, and client management skills.
• Self-starter with a strong sense of ownership. Comfortable working with limited direction.
• Creative, consultative, and a strong communicator with the ability to build strong relationships across all levels of the organization.
• Ability to manage global teams and travel to client sites when needed.
• 3-5 years of client services experience, either in consulting, SaaS or a service provider.
• 3-5 years experience in retail or retail analytics.
• Must be comfortable in a fast-paced startup environment, where change is constant and challenges arise regularly. Positivity, drive and adaptability are essential.

BENEFITS

We are a group of intellectually curious people who are passionate about making a big splash in the world of retail. We offer competitive compensation including equity options - we want all the members of Rubikrew to own part of the Company. You will have a full health benefits package including extended health care, dental, vision etc. Lunch is catered Monday to Thursday so you won’t have to worry about packing a lunch! Healthy snacks and drinks are also provided to keep you energized. We want our employees to feel like they’re always developing personally and professionally so we offer a a personal development budget that you are free to use for knowledge expansion or as a fitness allowance.