Product Support Technician (Tier 1)

  • TouchBistro
  • Toronto, ON, Canada
  • Mar 25, 2022
Full time Customer Service

Job Description

Do you have a passion for the restaurant industry and technology? Are you the unofficial Tech Support for your family and friends? Are you looking for a friendly and collaborative team environment where your problem solving skills are challenged on a daily basis? Sick of the 9 to 5 life or looking for flexible full time hours? TouchBistro is looking for a Tech Support Agent to join our growing team to support our customers when they need it most. We pride ourselves on a team built out of restaurant professionals and tech-savvy individuals, who work towards the success of restaurants all over the world!

The Technical Support Agent is one of the first line of support for any venues using the TouchBistro point-of-sale (POS) solution. A successful candidate will have excellent communication (verbal and written) skills, ability to work under pressure, and a process driven approach to troubleshooting.



  • Provide 24/7 product support via phone and email
  • Respond to customer support requests in a timely manner
  • Troubleshoot wireless networks, printers and payment devices
  • Answer software and hardware questions
  • Deliver customer feedback to our Product and Development teams



  • Ability to make timely decisions associated with process updates
  • Available to work on weekends, after hours and overnight
  • Work in a team environment
  • Strong problem solving, analytical and troubleshooting skills
  • Computer literacy is required (Mac OS, iOS)
  • Restaurant background (preferred) or experience with a Point of Sale (preferred)
  • Experience with TouchBistro (highly preferred)
  • Apple hardware and software knowledge is preferred
  • Ability to work with minimal supervision
  • Coordinate with other technicians and support team as required to restore services
  • Strong interpersonal and communication (verbal and written) skills


TouchBistro is an award-winning iPad Point of Sale system, built for restaurant people by restaurant people. We’re a team of thinkers, builders, doers, and innovators. While many of us have experience working at restaurants, some of us just have a true passion for the industry.

We’re venture backed by some of the best tech VCs in the world and are partnered with top innovators in the mobile, food, and payment industries.

We’re global and growing! TouchBistro is used in more than 100 countries worldwide and has offices in NYC, Austin, Chicago, London and headquarters in Toronto. We’re a fast-moving, ever-evolving company on a mission to change the way restaurateurs do business and help them succeed through our products and services, but we need talented, passionate people to help!