Bilingual Customer Service Representative

  • Financeit
  • Toronto, ON, Canada
  • Feb 13, 2018
Full time Customer Service

Job Description

Are you the right fit?

We are looking for an enthusiastic and self-motivated Customer Service Representative to join the Financeit team. As a CSR you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You’ll also oversee and coordinate loan payments.

Responsibilities:

  • Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
  • Respond to all inquiries promptly and maintain detailed notes and customer information
  • Post, reconcile, and balance daily financial transactions related with loan payments and reversals
  • Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
  • Understand all the ins and outs of Financeit’s services and products
  • Identify opportunities to improve overall customer experience
  • Be an internal champion and voice for our Partners/Borrowers
  • Work on other special projects to improve the customer experience

Requirements:

  • Fluent in French and English (both written and oral)
  • Proven track record with client relationship management
  • Previous payment processing experience (cheque and cash handling) is required
  • Ability to multi-task and meet deadlines
  • Customer centric and positive attitude
  • Flexible work schedule, evenings and weekend shifts
  • Efficient and likes to tackle problems with resolve to see them through to completion
  • Excellent oral and written communication skills
  • Proficiency in MS Office

Compensation and Benefits:

  • Salary based on experience
  • Performance based bonus plan
  • Group benefits plan
  • Fitness reimbursement program

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.