Operations Associate

  • Coins.ph
  • Pasig, Metro Manila, Philippines
  • May 02, 2018
Full time Communication Management

Job Description

We envision a world where everyone has access to quality financial services. Providing our users with a stellar product and excellent customer experience is at the heart of our business. As an Operations Associate, you will play a great role in realizing this vision by directly communicating with our customers.

 

What you'll do:

  • Collaborate with the engineering team to identify issues and improvements based on customer insights
  • Directly handle and respond to customer queries and concerns
  • Analyze and solve customer issues and problems
  • Assist with direct marketing and promotion of our business and products to the market
  • Be the "voice" of the customers within the company

 

Who you are:

  • BS or BA in Management, Economics, Communication or equivalent from a reputable institution
  • Proven leadership skills from extracurricular and/or socio-civic involvements
  • Capable of working independently but can also collaborate well with a team
  • Strong analytical and problem-solving skills; able to build solutions from scratch 
  • Fluent in both English and Filipino
  • Excellent oral and written communication and interpersonal skills
  • Detail-oriented and organized
  • A track-record of getting things done - drive, ownership and execution are core to our culture at Coins.ph