Operations Lead - Malaysia

  • Luno
  • Malaysia
  • May 08, 2018
Full time Finance

Job Description

Luno is a leading global digital currency company operating across more than 40 countries and with offices in London, Singapore and Cape Town. We’re Series B-funded and backed by some of the top tech investors in the world.

Our products and services make it safe and easy for people and businesses to store, buy, use and learn about digital currencies like Bitcoin and Ethereum. Our vision is to upgrade the world to a better financial system.

What you’ll do

  • Build a world class operations process for managing our business in Malaysia
  • Work with the engineering, community and operations teams to identify operational areas of improvement and create and monitor new processes to keep teams as efficient as possible
  • Help drive the company’s performance by being the central resource for collecting and reporting operational data from across the business and the group
  • Develop and negotiate various outsourcing initiatives across the group
  • Research and implement additional funding options and manage the business side of the integration process with the existing product
  • Implement and execute processes related to internal audits, quality control, compliance and training
  • Support day to day operations related to customer payments
  • Contribute to an amazing customer experience for our users

What you’ll need

  • A relevant university qualification from a top university
  • 4-5 years work experience
  • Preferably a basic knowledge of how crypto-currencies like Bitcoin work, and enthusiasm to promote cryptocurrencies
  • Ability to handle industry and regulatory complexities
  • Someone who thinks on their feet and gets things done
  • Entrepreneurial, strong sense of responsibility and very high level of integrity
  • Excellent interpersonal, communication and negotiation skills
  • Friendly, transparent, articulate and driven to succeed
  • Right to work in Malaysia
  • Preferably local Malaysian