Operations Associate

  • Acorns
  • Irvine, CA, USA
  • Jun 01, 2018
Full time Finance

Job Description

At Acorns, we're building a different kind of investing experience - one that looks after the financial best interests of the up-and-coming. The Acorns team is passionate about pursuing our mission and living our values. It all begins with Heart. Our Heart leads us in everything we do. It allows us to make bold decisions, build trust, grow and advance our society. Come find your place at Acorns and join us in the revolution.

Acorns is seeking an Operations Associate to own the implementation of our internal processes in coordination with our core partners.  You will act as the liaison between our internal operations teams and our external partners to test, develop, and iterate on our P&Ps and SOPs for day-to-day operations. You should have a passion working with all types of people, discipline and focus to process, and a “think outside of the box” attitude to scaling operations.

Within 1 month, you will:

  • Introduce yourself and become integrated with the Acorns team
  • Introduce yourself to our partners and establish QBRs for those partners
  • Gain a fundamental understanding of our process flows for money movement and account verification

Within 6 months, you will:

  • Build relationships with key partners, manage quarterly business reviews and daily KPIs, and the end-to-end partner integration process with limited to no issues
  • Create end-to-end operational processes and focus on operations involving external partners
  • Develop optimization methods for partnerships in collaboration with the project management and technical team
  • Design processes and keep partners accountable in line with contract terms and SLAs
  • Influence the selection and onboarding of new partnerships with Sourcing, Strategy, and Finance

Within 12 months, you will:

  • Work with partners to define and iterate new initiatives and features
  • Guide external partners through regular reviews for continuous progress and improvement
  • Work closely with Finance and Sourcing team to identify best partners
  • Work with Analytics to provide insights across several data points to inform executive stakeholders in business decision making and improve operations

What you will bring to Acorns:

  • BS/BA in Business, Finance, Partner Operations or other related field
  • 2+ years of partner management and/or operations experience  
  • Analytical skills to develop reporting and tools to track operational and partner KPIs
  • Previous experience building out operational processes
  • Passion for driving measurable results
  • Proficiency in Excel
  • Ability to motivate and lead cross-functional initiatives across diverse teams
  • Ability to convince stakeholders to implement operational improvements to achieve efficient results
  • Capable of effectively managing multiple projects simultaneously in a dynamic environment
  • Problem-solver with solution-oriented attitude
  • Exceptional communication skills (written and verbal)
  • Experience working in an Agile environment or prior start-up experience strongly preferred
  • Passion for Acorns mission
  • FinTech background

About Acorns:

Acorns is the leading micro-investing app in the U.S. It allows users to round up their daily purchases and automatically Invest the Change® into a low-cost, diversified portfolio of exchange-traded funds offered by some of the world's top asset managers (including Vanguard and BlackRock). Founded in Newport Beach, Calif., by father and son team Walter and Jeff Cruttenden, Acorns provides a simple entry-point using the Acorns app on iPhone or Android. Customers accumulate fractional shares in one of five portfolios constructed by world-renowned Nobel Laureate economist Dr. Harry Markowitz. Acorns' smart portfolio algorithms automatically work in the background of life, helping users build wealth naturally, pennies at a time. From Acorns mighty oaks do grow. 

Mission:

With benevolence and courage, we look after the financial best interests of the up-and-coming; beginning with the empowering step of micro-investing.

Values:

  1. Lead with heart
  2. Make bold decisions
  3. Always build trust
  4. Never stop growing
  5. Advance our society