Account Manager

  • Adyen
  • Sydney NSW, Australia
  • Jun 01, 2018
Full time Account Manager Finance

Job Description

Adyen is the home of knowledgeable, resourceful and inspiring Account Managers and we are looking for more talent to join one of the fastest growing offices in one of the fastest growing Fintech companies in the world. Being an Account Manager at Adyen, you’ll be managing relationships with international merchants, across multiple industries and multiple channels so life is never dull. This position will be crucial in developing the Adyen brand across the globe and working with a team of experts around to support you, your development of the Adyen brand will be more than matched by the development of your own career and expertise in the world of global payments. Backed by the world’s top investors, managed by the world’s best motivators, and servicing the world’s most successful companies - the ride is so exciting, jump on it!

At Adyen our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can truly contribute to our fast growth. We believe that people reach the utmost if we give them freedom, opportunities and responsibility to build Adyen. Our culture is very informal and direct. We talk straight without being rude. We are extremely customer centric. We believe in teamwork, and don’t like egos and hierarchy. When taking a decision, we take them quickly but always involve others to further improve. We provide each other regular informal feedback and let everyone design their own growth path.

Your responsibilities

  • Strategic Consultation: Proactively assesses, clarifies, and validates customer needs on an ongoing basis. Acts as the human dimension of Adyen’s product, delivering expertise, education, and guidance to merchants as they craft and execute on a comprehensive, global payments strategy.
  • Relationship Management: Establishes productive, professional relationships with key personnel at one’s merchants and leverages those relationships to drive the best possible merchant experience.
  • Project Management: Coordinates the deployment of Adyen’s personnel and resources in, and manages the execution of, any internal project pertaining to his/her merchants.
  • Collaboration: Works with individuals and teams across the organization to ensure the best possible merchant experience and to develop his/herself and his/her colleagues professionally. 
  • Feedback: Serves as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.
  • Commercial/Portfolio Growth: By focusing on meeting merchant needs, meets strategic and financial targets for assigned merchant accounts. Continually reevaluates his/her success through the use of strategic account plans, internal reporting, and merchant feedback.

Your qualifications

  • Inspired by the potential for innovation in the payments space, and passionate in his/her drive to push boundaries and create value.
  • Familiar with and have experience in a professional setting with the skills and polish to prove it. (Explicit experience in account management or a related field of practice is a significant plus.)
  • A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.
  • Communication: Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside of Adyen.
  • Able to interface seamlessly with a global, multicultural team (excellent collaboration skills, culturally sensitive, adjusts his or her communication style to audiences).
  • Able to manage complex initiatives on a high performance to achieve outstanding results. An intuitive understanding of the importance of data in understanding trends, providing actionable insights, and tracking the success of those initiatives.
  • Lead by example (exhibiting integrity, enthusiasm, and commitment) and fostering collaboration throughout organizations. 

Your experience

  • Minimum 2+ years of experience in an account management / product management role or complex enterprise software, technical infrastructure or financial services (specifically payments) role.
  • Experience in the payments industry from the merchant side is a definite plus.
  • Education: Academic degree in Finance or a technical field.
  • Communication: Strong written and verbal communication skills.
  • Language: Fluent in English.

Who are we?

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in over 185 transaction currencies. 4,000+ businesses use the Adyen payment platform, including Facebook, Netflix, Spotify, Kogan, Freelancer, Booking.com, MJ Bale. Adyen is headquartered in Amsterdam, with offices in San Francisco, Singapore, Shanghai, Sydney, Melbourne, New York, São Paulo, Mexico City, London, Paris, Berlin, Brussels, Stockholm, Milan and Madrid.

Interested?

We offer a competitive salary and great career opportunities within a global payments company. Become part of an international work environment and take your career to the next level.