Account Manager

  • Adyen
  • Milan, Italy
  • Jun 01, 2018
Full time Account Manager Finance

Job Description

Adyen is looking for knowledgeable, resourceful, and inspiring Account Manager Italian based in Milan or Amsterdam. Join one of the fastest growing Fintech companies in the world.

Being an Account Manager at Adyen, you’ll be managing relationships with international merchants, across multiple industries and multiple channels so life is never dull. This position will be crucial in developing the Adyen brand across the globe, and working with a team of experts around to support you, your development of the Adyen brand will be more than matched by the development of your own career and expertise in the world of global payments. Backed by the worlds top investors, managed by the worlds best motivators, and servicing the worlds most successful companies - the ride is so exciting, jump on it!

Responsibilities

  • Relationship Management: Establish productive, professional relationships with key personnel within each of your merchants and leverage those relationships to ensure retention and growth.
  • Strategic Consultation: Proactively assess and validate customer needs on an ongoing basis. Acts as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to merchants.
  • Collaboration: Work with individuals and teams across the organization to ensure the best possible merchant experience and to develop his/herself and his/her colleagues professionally. 
  • Feedback: Serves as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.
  • Commercial/Portfolio Growth: By focusing on meeting merchant needs, meets strategic and financial targets for assigned merchant accounts. Continually reevaluate his/her success through the use of strategic account plans, internal reporting, and merchant feedback.

 Qualifications

  • Motivation: Inspired by the potential for innovation in the payments space, and passionate in his/her drive to push boundaries and create value.
  • Experience: Familiarity with and experience in a professional setting with the skills and polish to prove it. (Explicit experience in account management or a related field of practice is a significant plus.)
  • Flexibility: Previous exposure to environments rich in uncertainty.
  • Execution: Ability to lead and manage time-sensitive, cross-functional tasks in a fast-paced, highly entrepreneurial environment with little supervision.
  • Communication: Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside of Adyen.
  • Global Perspective: Ability to interfacing seamlessly with a global, multicultural team (excellent collaboration skills, culturally sensitive, adjusts his or her communication style to audiences).
  • Leadership: Proven experience leading by example (exhibiting integrity, enthusiasm, and commitment) and fostering collaboration throughout organizations.
  • Quantative: Ability to calculate and determine margins, gross revenue, and interest in contract negotiations

Experience

  • Between 5-8years of experience in a client -facing role, preferably in complex enterprise software, technical infrastructure or financial services.
  • Experience in the payments industry from the merchant side is a definite plus.
  • Education: Masters in Business, Finance or a Technical field preferred
  • Language: Strong written en verbal communication in both English and Italian

About Adyen

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.

Our company culture:

At Adyen our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can truly contribute to our fast growth. We believe that people reach the utmost if we give them freedom, opportunities and responsibility to build Adyen. Our culture is very informal and direct. We talk straight without being rude. We are extremely customer centric. We believe in teamwork, and don’t like egos and hierarchy. When taking a decision we take them quickly but always involve others to further improve. We provide each other regular informal feedback and let everyone design their own growth path.