Risk and Fraud Specialist

  • Adyen
  • São Paulo, Brazil
  • Jun 06, 2018
Full time Risk

Job Description

Adyen is looking for a professional, highly motivated Risk and Fraud Specialist. The main purpose of this role is to reduce and manage the current acquirer and merchant exposure related to fraud and chargebacks. You will educate/train merchants and colleagues on reducing fraud & chargebacks; handle all the requirements of the Card Schemes related to risk.

Responsibilities:

  • Risk Assessments: Execute risk assessments related to fraud and chargeback for new merchants and monitor the risk exposure during the relationship of these merchants with Adyen.
  • Contact person: Act as a contact person towards the Card Schemes related to the Fraud & Chargeback Programs and managing the fraud and chargeback levels of merchants and Adyen Acquiring in particular.
  • Advice: Give advice on fraud redundancy to account management and initiate appropriate fraud settings.
  • Project management: Take the lead in development projects to improve / amend fraud settings and chargeback management.
  • Communication: Communicate with internal departments on execution and improvements of the fraud & chargeback avoidance or resolution.
  • Escalation: When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource.
  • Follow up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
  • Perform other related duties as assigned.

Qualifications:             

Required

  • Language: Excellent English in word and writing
  • Education: Academic education / level
  • Accurate, analytic and inquisitive
  • Effective verbal and written communication skills
  • Excellent service skills to establish a high level of customer satisfaction
  • Ability to work both independently and in a team environment
  • Ability to manage multiple tasks
  • Ability to maintain confidentiality

Preferred

  • Knowledge of Scheme requirements related to Fraud & Chargeback Programs
  • Knowledge on payments fraud in general
  • Experience in fraud analysis and / or risk management procedures
  • Detail-oriented with good organizational skills
  • The ability to assess clients on risk exposure related to fraud and chargebacks
  • Creative in finding solutions to mitigate related risks

Our company culture:

At Adyen our people are our greatest asset. Our unique company culture attracts the smartest people, who take initiative & ownership and can truly contribute to our fast growth. We believe that people reach the utmost if we give them freedom, opportunities and responsibility to build Adyen. Our culture is very informal and direct. We talk straight without being rude. We are extremely customer centric. We believe in teamwork, and don’t like egos and hierarchy. When taking a decision we take them quickly but always involve others to further improve. We provide each other regular informal feedback and let everyone design their own growth path.