Customer Engagement Specialist Polish

  • PPRO Group
  • Sibiu, Romania
  • Jul 05, 2017
Full time Call Center Customer Service

Job Description

PPRO is one of the fastest growing fintech businesses in Europe, acting as a value-added hub for alternative payment methods servicing Payment Service Providers globally, and offering users and businesses innovative wallet & card payment solutions. PPRO’s products and services span the entire payments value chain from acquiring through issuing and processing. PPRO is an FCA regulated and EU certified financial institution headquartered in London with offices in several European countries. Our team is growing rapidly with a diverse group of more than 20 nationalities all united in a dynamic culture with a common purpose to deliver the best possible products and services to our partners and customers. PPRO people are characterized by their desire to succeed, team spirit, high energy, professionalism and willingness to take on complex challenges and find simple, elegant solutions.

Job description

We’re looking for a Customer Engagement Specialist with Polish to strengthen our international customer service team for our fast growing VIABUY Prepaid MasterCard brand.
You need to have very good spoken and written language skills (Polish) and a good command of spoken English.

Part-time and full time contracts are possible, available for a work schedule Monday-Friday, during normal business hours.

Part-time contracts for weekend support is also an option.

 

The Role

As a Customer Engagement Specialist, you work in an international team of specialists to service our customers through different channels with a fast response time and high quality.
You engage on a daily basis with our customers to find the best solution for their requests through different channels and analytical tools.
Service orientation and a drive to improve processes through constructive feedback is mandatory.

 

Key Responsibilities

  • Understand customer requests and service our customers with high quality and with fast response
  • Analyze your customer market and cooperate with the Team Leader for regular process optimization
  • Work in an international team of specialists
  • Use different tools for analytics to service our customers in the best possible way
  • Be the face of our brand to our customers

Skills & Experience

Essential

  • Polish, advanced writing and speaking skills
  • Customer satisfaction focused
  • Service-oriented, willing and able to deal with customers via a range of channels
  • Demonstrable ambition to work in an international setting
  • Good computer skills
  • Ability to analyze and successfully solve problems
  • Good command of spoken English

Desirable

  • Other language skills (such as German, Spanish, Italian, French, Dutch, Portuguese, Hungarian) would be an additional advantage
  • Call Center experience
  • Social Media Experience

In return, we offer opportunities for you to

  • Flexible work schedule
  • Other facilities such as full subscription to gym/fitness center, located in the same building of our office
  • A pleasant office, located close to the city center
  • Long-term prospects with individual development opportunities
  • High-quality, state of the art equipment (Apple products)
  • A permanent position in an expanding, medium-sized enterprise
  • performing in one of the top 5 industries
  • An international, highly motivated team
  • Scope for self-initiative and creativity
  • Interesting insights into the world of cashless payment transactions