Senior Process Engineering Manager

  • Xapo
  • San Francisco, CA, USA
  • Jun 29, 2018
Full time Management

Job Description

Job description

Overview

 

Xapo is a leading bitcoin wallet, and we have a mission to bring bitcoin to the everyday lives of people across the world. Our business is growing fast, and we want to make sure we can keep providing the best quality support to our customers. We’re known for our fast responses to users, positive attitude, and a real desire to find the best working solutions to the people who chose to use Xapo’s products and services. We are currently looking to staff a Senior Process Engineering Manager.

This full-time position is planned to be remote, meaning you can work from anywhere!

 

Responsibilities

The Senior Process Engineering Manager will manage key client-facing processes in accordance with Xapo’s  Process Management framework, with the main goal of continuously identify and drive process improvements. 

This resource will serve as the Process Engineering go-to person.

  • Develop and implement process solutions to improve operational efficiency

  • Collaborating with compliance teams to develop and execute compliance testing and risk assessments of business practices and/or procedures, including responding to auditors requests, requirement gathering, reviewing client files and work flows to verify compliance on an ongoing basis

  • Provide training programs on new processes as needed

  • Lead a team that will be responsible for process assessments, and process design and redesign.

  • Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.

  • Prepare business process reports for management and customers

  • Maintain and update all the process related reports for reference purposes

  • Assist in promoting the implementation of best practices

  • Recommend innovative business and technical solutions to improve operational effectiveness

  • Create and maintain an updated catalog of all applications, critical configurations and establish the processes to manage changes on them.

Requirements

 

  • 5 years experience in process analysis and modeling

  • A Lean Six Sigma Black Belt would be an asset

  • Facilitating/coordinating processes & activities

  • Stakeholder/Client Management/Change management/Project management

  • Audit experience is a big asset

  • Performance measurement and assessment

  • Some  experience in compliance, legal, regulatory or closely related disciplines in the Financial Services industry is a strong asset

  • Excellent communication skills, both written and oral