We are seeking a full-time bilingual (Spanish/English) Member Support Specialist who will serve as a support resource and escalation point for Credit Karma products and services. The ideal candidate is detail oriented, tech-savvy, client-focused and will take ownership of small tasks and big projects with the same positive attitude. You will be responsible for handling Member Support interactions, root cause analysis of member issues, and improving internal processes to deliver a beautiful member experience. In supporting our Spanish members, you will continually identify opportunities for improvements, while focusing on delivering excellent member support. This position is ideal for a customer service professional looking for a rewarding environment to share their experience or for an intelligent and motivated individual looking to expand their career options. You will consistently model the behaviors to influence organizational excellence as well as team performance.
Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Culver City, and London.
*Banking services provided by MVB Bank, Inc., Member FDIC