Operations and Compliance Associate

  • Credit Karma
  • San Francisco, CA, USA
  • Jul 03, 2018
Full time Business Development Compliance

Job Description

Credit Karma is looking for a self-starter, detail-oriented Operations and Compliance Associate to help us scale our practices for maintaining the highest marketing standards for Auto Loans products across Credit Karma and ensure our 80+ million members see the best and most accurate Auto Loans offers available. This person will work closely with our Partnerships, Product, Engineering, and Legal teams to identify opportunities to improve our compliance practices and internal tools, resolve any technical issues, as well as help to streamline communication with our partners and internal stakeholders. This position will be based in Los Angeles, while reporting remotely to the manager in San Francisco.

What the Job Entails

  • Manage various Auto Loans and Auto Insurance partner accounts from an operations and compliance standpoint
  • Provide support and redundancy for other loan channels and be able to assist as needed
  • Execute changes as requested by partners and assist in effectively communicating those updates with internal stakeholders in a fast-paced environment
  • Manage partner contracts, partner reporting, and invoicing through Salesforce
  • Constant Innovation: Work cross-departmentally with partnerships, product and engineering to improve UI and functionality with internal tools and existing operations process
  • Be a primary stakeholder for all internal Marketing, Content, and Product initiatives that affect partnerships. Ensure that all initiatives are in compliance and adhere to partner standards

Our Ideal Candidate

  • 2-3 years of experience in a customer facing role
  • Highly motivated with exceptional organizational and problem-solving skills
  • Go-getter attitude with innate curiosity - willing to learn, ask a lot of questions, and persevere for results
  • Detail-oriented to ensure that partner updates are in compliance at all times
  • Strong proactive communication skills (written and verbal) to provide remote updates and also ask for help and escalate as needed
  • Autonomous - ability to work independently and be a self-starter
  • A desire to work in a fast-paced environment with varied responsibilities and multiple deadlines
  • Experience with Excel, Salesforce, JIRA and Sketch is a plus