Tala, seeks a Collections Specialist to engage in consumer collections of overdue accounts. Primary responsibility will be reaching out to customers to collect payment for accounts that are overdue. Team members will also have opportunity to provide feedback as the voice of the customer that will create impactful change to the company’s services. In addition, agents will have the opportunity to work on creative projects that affect the customer experience.
The position purpose is ensuring an excellent standard of caring service, maintaining customer relationships, and representing Tala’s brand of modern and convenient customer-centric service.
Skills and Qualifications:
Tala is the leading mobile technology and data science company committed to financial inclusion globally. More than 1.3 million people have borrowed through Tala’s smartphone app, which provides instant credit scoring, lending, and other personalized financial services in emerging markets. Tala has raised more than $105 million from leading venture and impact investors including Revolution, IVP, Ribbit Capital, Data Collective, and Lowercase Capital. Tala’s global team is headquartered in Santa Monica, with additional offices in Nairobi, Manila, Dar Es Salaam, Mexico City, Mumbai, and Bangalore.
Tala is an innovative, fast-paced mobile technology start-up, that provides a credit scoring and reporting platform to financial services institutions in emerging countries.
Traditional credit doesn't work in emerging markets; mobile does. Our technologies are unlocking trillions of dollars in purchasing power in the world’s fastest growing economies.
Tala is a mobile technology and data science company that is flipping the traditional credit scoring model by putting power into the hands of newly empowered consumers in emerging markets. Through our mobile app and unique channel, we gather an average of 10,000 discrete data points per user to provide personalized offers and deliver real-time credit.