People Operations Partner

  • Metromile
  • San Francisco, CA, USA
  • Jul 13, 2018
Full time Customer Service Human Resources

Job Description

About us

Metromile is a start-up that is disrupting the $220 billion auto insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be.

You could think of us as the David to the auto insurance industry's Goliath.  Buckle up and get ready to drive with Metromile.

We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row!

About the role

We’re looking for a People Operations Partner to help deliver an outstanding employee experience while owning backend operations and processes. You’ll play a fundamental role in our People Operations team, working on projects and processes that seek to improve the employee lifecycle. We have a strong foundation and we’re looking for a talented individual to help us continue to build an effective People Ops organization.

You will

  • Think creatively about the employee experience - find ways to improve every People Ops interaction
  • Maintain HR information management systems and online employee resources
  • Own, maintain and continually enhance new employee onboarding program
  • Manage all employee records and documentation and assist with tracking of employee data
  • Support the execution of People Ops programs including performance reviews, training initiatives, benefit open enrollment, etc.
  • Conduct employee reporting and analysis on a regular and ad hoc basis
  • Launch employee surveys, analyze results and make recommendations
  • Provide support with activities that drive employee learning and development
  • Respond to requests for employment verifications
  • Manage employee leave of absence administration
  • Assist with employee compensation review

About you

  • 1-3 years relevant experience in a Human Resources role
  • Strong analytical skills
  • Excellent customer service orientation
  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Outstanding organization and prioritization skills
  • Proactive individual able to operate efficiently in a fast-paced environment
  • Ability to professionally, tactfully, confidentially, handle sensitive data
  • Ability to effectively interact with all levels of staff/management

Nice to Have :

  • Bachelor’s degree in a related discipline
  • Previous startup experience

What’s in it for you

  • Competitive salary plus equity
  • Robust benefit options (health, dental, vision, 401K)
  • Transportation and well-being benefits
  • Generous parental leave
  • Catered lunches and a fully stocked kitchen
  • Social events
  • Mac equipment and adjustable workstations