Senior Product Manager, Claims

  • Metromile
  • San Francisco, CA, USA
  • Jul 13, 2018
Full time Business Development Design Marketing Product Manager

Job Description

About us

Metromile is a start-up that is disrupting the $220 billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a car's data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be.

You could think of us as the David to the auto insurance industry's Goliath. Buckle up and get ready to drive with Metromile.

We're proud to say that Metromile has been named on Glassdoor's Best Place to Work in their 2018 Employees' Choice Awards list for the second year in a row!

 

About the role

Our product managers set the vision for our growing family of products. Every day we solve incredibly hard problems to create surprising and delightful experiences for our users. We’re responsible for guiding multidisciplinary teams toward a common goal: shipping high-quality products and features on time.

As a Product Manager or Senior Product Manager focusing on Metromile’s Claims Experience, you will act as a Claims Product Lead and create claims systems related to automation, artificial intelligence, risk analysis/prediction and industry leading insurance claim investigation tools in an effort to create the most frictionless claim experience in the insurance marketplace. You will work closely with design and engineering teams to iterate on innovative ideas that deliver highly effective products like our automated claims system, AVA, that will help achieve bold key metrics and help customers move through the claims process faster than ever before. This position will work closely with the teams in claims, design, engineering and finance.

You will

  • Partner with cross-functional teams to understand, rationalize, and prioritize requests for new features for the product plan
  • Act as the feature champion: elevate and define features to the benefit of the Metromile customer from inception to implementation and further improvement
  • Collaborate with our engineering and design teams to ship impactful features that define simplicity and usability on all platforms
  • Create use cases, prioritize feature requirements, and provide clear feature benefits with proper detail for engineering, as well as sales and marketing
  • Process, review, and interpret large bodies of qualitative and quantitative data on customer usage patterns to uncover new product insights
  • Ensure consistency of experience across a broad range of features
  • Balance diverse perspectives and empower teams to do phenomenal work
  • Manage complex, cross-functional projects across multiple teams

About you

  • 5+ years professional work experience
  • 3+ years product experience
  • Possess a technical or product management background
  • Very strong execution skills—able to take seemingly vague questions and translate them into clear, achievable objectives
  • Proven experience and passion for building highly successful and innovative consumer web products
  • Deep understanding of and empathy for users
  • Experience working with cross-functional teams (design, engineering, data science, business development, marketing)
  • Love working with data—you possess an excellent ability to quantitatively analyze product concepts, strategic opportunities, and competitive threats based on data
  • Experience in hypothesis-driven A/B testing to drive product changes
  • Self-motivated, with excellent written and verbal communication skills
  • BA / BS required

What’s in it for you

  • Competitive salary plus equity
  • Benefits (health, dental, vision)
  • Transportation and gym benefits
  • Catered lunches and a fully stocked kitchen
  • In office happy hour every Friday
  • Monthly social events (trivia nights, skeeball, ropes course, etc)
  • Mac equipment and ergonomic workstation, customized to your specs