Customer Experience Associate (Contract Position)

  • Upstart
  • San Carlos, CA, USA
  • Jul 17, 2018
Full time Customer Service

Job Description

Upstart strives to deliver an excellent customer experience while helping borrowers achieve their financial fitness goals. As the face of Upstart, Customer Experience Associates guide borrowers through the application process over the phone, chat and email. You work alongside an intelligent and motivated team and are exposed to all aspects of FinTech operations in a high-growth startup environment.

Here’s more about what you’ll be doing:
  • Deliver an outstanding borrower experience by guiding borrowers through the application process through inbound and outbound phone, chat, and email support
  • Identify and implement creative process improvements to continue to reinvent the customer experience for our borrowers
  • Other projects as assigned
Requirements:
  • BA / BS degree with a strong academic record
  • 1+ years of experience in customer service, phone support, loan underwriting or similar
  • Passion for delivering a great customer experience
  • Strong communication skills (written and verbal) and ability to empathize with others
  • Impeccable judgment and acute attention to detail
  • Track record of high-performance
  • Familiarity with underwriting loans, financial statements, tax documents and payroll is a plus

Details about Applying:

Since Upstart is growing tremendously, we’re always actively filling this role on a monthly basis. We will review every application in consideration for now or future roles. Therefore, there is no need to apply to this position multiple times.