At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Engagement and Experience (CEE) team is looking for an Associate Manager focused on technical support to join us in Pune, India. In this role, you will manage a team of highly technical associates who are responsible for providing an excellent service to our enterprise customers. You'll work with your peers around the world to guide initiatives and continually develop technical team members. As an Associate Manager, you’ll need to have experience managing teams in a technological, fast-paced environment, combined with a passion for improving the customer experience.
The following are considered a plus:
Red Hat is a company dedicated to free and open source software, and a major Linux distribution vendor.
The company is known for its enterprise operating system Red Hat Enterprise Linux, and more recently through the acquisition of open source enterprise middleware vendor JBoss. Red Hat provides operating system platforms along with middleware, applications, and management solutions, as well as support, training, and consulting services.