Senior Global Process Analyst - Order-to-Invoice

  • Red Hat
  • Raleigh, NC, USA
  • Jul 17, 2018
Full time Communication Consultant

Job Description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Red Hat’s Global Accounting team is looking for an a flexible Senior Global Process Analyst to join us in Raleigh, NC. In this role, you will ensure that the invoice-to-cash process achieves what is needed by stakeholders. You’ll need to have a deep passion for and experience with continuously improving and innovating processes, as well as enabling automation to meet growing business and customer needs while optimizing productivity. As a Senior Global Process Analyst, you will need to persuade key stakeholders across various functions in a complex global environment to achieve our goals. You’ll also need to have proven experience in translating vision, strategy, and business objectives into compelling plans and effective implementation.

Primary job responsibilities

  • Develop, standardize, and optimize policies, processes, procedures, and business controls to deliver expected value; eliminate waste
  • Benchmark and apply industry and internal best practices
  • Ensure compliance with relevant business and SOX controls and policies
  • Design and build a scalable, curated document management system as the single-source-of-truth for all process assets  
  • Integrate and optimize order-to-invoice with upstream and downstream processes
  • Work with service delivery teams (shared services, in-region) to ensure high-quality outcomes
  • Diagnose and identify problems and needs; define and prioritize improvement projects, ensuring alignment to process vision, strategy, and goals
  • Guide continuous improvement and innovation; lead, enable, and coach teams using appropriate industry standards, methods, tools, and data for high-quality delivery
  • Define process metrics, scorecards, and dashboards; guide report development
  • Accurately diagnose organizational capabilities and adapt approaches to enable rapid learning, adoption, application, and results
  • Measure, monitor, and communicate effectiveness of improvements; provide visibility through tracking and reporting
  • Collaboratively manage through complexities and ambiguity (people, process, platforms) across diverse functions, organizations, and geographies
  • Proactively communicate and overcome barriers to deliver expected outcomes
  • Foster a culture of continuous improvement and knowledge-sharing across the organization
  • Serve as a role model of professionalism, teamwork, trust, and collaboration

Required skills

  • Bachelor’s degree with 8+ years experience in a relevant field
  • Certified Lean Six Sigma Black Belt with successful record
  • Working knowledge of lead-to-cash operations; fluent in order-to-invoice process (order management); solid cross-functional experience
  • Working knowledge of process architecture and classification frameworks (e.g., ASQC)
  • Skilled in policy development and process design, management, and documentation
  • Fluent in process methods and tools like Lean, Six Sigma, business process management (BPM), Business Process Model and Notation (BPMN), statistical process control, Lucidchart, Visio, Gliffy, Signavio, or Minitab
  • Working knowledge of and experience with G Suite, Oracle E-Business Suite (EBS), and (SFDC); familiar with the agile methodology
  • Working knowledge of artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), B2B, and other process automation methods and technologies
  • Demonstrated ability in project management and change management
  • Solid end-to-end-systems thinker and planner
  • Highly analytical root-cause problem-solver with a bias for action
  • Able to working through ambiguous situations to articulate clear direction
  • Skilled in overcoming resistance and managing stakeholders; ability to challenge status quo
  • Excellent interpersonal, communication, consulting, coaching, and facilitation skills
  • Ability to rapidly learn and appropriately apply new technologies and skills
  • Ability to work within tight deadlines, across global time zones, and for extended hours during high-demand periods