Deal Desk Specialist

  • Red Hat
  • Singapore
  • Jul 18, 2018
Full time Information Technology Sales

Job Description

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Deal Desk for Asia Pacific (APAC) team is looking for a Deal Desk Specialist to join us in Singapore. In this role, you will be responsible for facilitating non-standard deals. You'll provide assistance to the Sales team and various stakeholders to structure and document non-standard deals, while adhering to corporate policies, programs, and systems that affect the structuring and implementation of revenue transactions. You'll also be responsible for coordinating transactions in an accurate and timely manner, as well as ensuring deal practices are documented, optimized, communicated, adhered to, and in support of financial, operational, and business objectives.

Primary job responsibilities

  • Review and verify incoming non-standard deals for accuracy, including but not limited to confirming contract terms, contact and billing information, pricing, business policies and work with Sales, Sales Management, Revenue Recognition, Finance, Legal, Product Management and Services to determine best action required
  • Establish solid, trusted working relationships with all Red Hat departments and groups that contribute to the structure of, or may be impacted by, the non-standard deal and helping to obtain exception approvals
  • Review business terms language in non-standard for compliance with corporate policies; ensure use of Red Hat agreements and business forms whenever possible
  • Draft business terms language for non-standard terms as required; work closely with Legal and Revenue on contract review and revision
  • Coordinate deal or agreement review and approval by stakeholders using defined processes and systems; enforce the corporate approval matrix and associated policies
  • Advise on deal structure and possible ramifications; ensure forward deal momentum, troubleshoot, and resolve
  • Participate in special projects as needed and contribute to deal process enhancement initiatives

Required skills

  • Bachelor’s degree in business studies or business management, or computer science
  • 2+ years of prior knowledge and relevant experience in deal support, contract or legal administration, or operations (business, sales, channel, and consulting services); preferably in an IT industry or with an MNC
  • Familiarity with operations, order processing, fulfillment, revenue recognition, legal contracts, purchase orders, license agreements
  • Excellent written, verbal, and presentation skills in English and Mandarin; proficiency in Japanese and Korean languages is an advantage
  • Organized, detail-oriented, motivated, persistent, with skills in diplomacy
  • Experience working on your own in a rapidly-changing, deadline-based position involving heavy interaction with multiple levels of management and peers
  • Skills in discounting or operational metrics analysis, logic, problem-solving
  • Solid interpersonal and communication skills with all levels; team player
  • Experience with Salesforce.com and Oracle
  • Demonstrated expertise with Microsoft Office suite including Excel, Word, PowerPoint, and Visio