As the Community Support Manager, you will play a critical role in reaching out to the crypto and blockchain community through in-depth engagement on social media. The focus will be on engaging with users and crypto enthusiasts by accurately answering questions, being responsive and empathetic to user needs, and finding solutions to user issues across all of our platforms. Therefore, knowledge of blockchain technology and ability to work on multiple projects simultaneously are crucial requirements for this role.
The ideal candidate is someone who is focused, highly-organized, and a skilled multi-tasker. This person should be someone who desires to make a real impact on an organization and likes to problem-solve and find new solutions. This candidate should also be open to daily changes in workflow and protocol (and force us to improve workflows).
As the Community Support Manager, you will be working very closely with customer support as well as auxiliary marketing team members. This is an exempt position and will be required to work on a rotating, on-call weekend shift.
This role will initially report directly to the Social Media Manager.
NOTE: No asshole policy.
WHAT YOU GET TO DO EVERYDAY
WHAT YOU BRING TO THE ROLE
ShapeShift is a web and API platform formed in August of 2014 to provide instant Bitcoin and altcoin conversion with the maximum level of consumer protection and efficiency.
Users do not have to create accounts, deposit funds, or provide private personal information. This keeps the users safe from identity or financial theft – a critical improvement in exchange technology.
The company has a strict “No Fiat” policy, meaning it does not use banks or political currencies anywhere in its operations.