(Junior) Customer Support in B2C-Support

  • Klarna
  • Munich, Germany
  • Jul 28, 2017
Full time Customer Service

Job Description

Klarna Group

Klarn's goal is clearly defined: we want to become the world's most popular way to shop online. We create this by developing smart payment solutions that simplify shopping.

In 2014, we joined together IMMEDIATELY and created the Klarna Group, Europe's leading provider of alternative payment solutions.

Klarna Group employs more than 1,500 people and operates in 14 markets. Over 60 million online shoppers use our services and we work with 70,000 merchants.

In order to continue our success story, we are always looking for motivated and creative colleagues who have fun in helping to shape the future of the digital buying and paying experience.

Are you a service-oriented and efficient problem-solver? Do you have strong communicative skills and solve tricky customer requirements? Do you speak fluent German and English and have an analytical side? Then you are the right person for us!

These tasks are waiting for you:

  • You take care of demanding customer requirements and work out efficient solutions for our end customers and dealers
  • You provide our customers with excellent support by telephone and especially via e-mail
  • You have a direct influence on customer satisfaction and ensure the satisfaction of our customers with your problem solutions
  • You bring the customer feedback as well as your own ideas for the continuous improvement of our service and our processes

You should bring this:

  • Experience in customer service and a strong service orientation
  • Very good verbal and written communication skills
  • A quick understanding and the ability to make quick and solution-oriented decisions
  • Very good knowledge of German and English

And that's what we offer:

  • Working in an international, high-growth company
  • A varied and dynamic work environment
  • State-of-the-art office and IT equipment
  • Flexible structures, short decision paths and flat hierarchies
  • Exceptional team events and other benefits

Then we are looking forward to receiving your application, including your cover letter, CV and certificates, stating your salary expectations and the earliest date of entry via our online portal.