Customer Service Agent (German-English)

  • Klarna
  • Munich, Germany
  • Jul 28, 2017
Full time Customer Service

Job Description

Klarna Group

Klarn's goal is clearly defined: we want to become the world's most popular way to shop online. We create this by developing smart payment solutions that simplify shopping.

In 2014, we joined together IMMEDIATELY and created the Klarna Group, Europe's leading provider of alternative payment solutions.

Klarna Group employs more than 1,500 people and operates in 14 markets. Over 60 million online shoppers use our services and we work with 70,000 merchants.

In order to continue our success story, we are always looking for motivated and creative colleagues who have fun in helping to shape the future of the digital buying and paying experience.


These tasks are waiting for you:

  • You provide our dealers and end customers with a service-oriented 2nd line support via telephone and e-mail
  • You ensure the satisfaction of customers and users of Klarna all over Germany
  • You are responsible for self-responsible and efficient fault analysis and problem solving in support requests
  • You will prepare customer inquiries and, if necessary, forward them to the relevant departments
  • You are the interface between our customers and our specialist departments
  • You bring the customer feedback to constantly improve our processes
  • You are responsible for administrative office and project activities

You should bring this:

  • A successfully completed commercial training or a foreign language correspondent
  • A distinct customer and service orientation
  • A very good communication skills as well as a team-oriented and independent working method
  • A high affinity to the medium Internet as well as e-commerce and very good MS-Office knowledge
  • You go to work with fun and you have organizational skills
  • Very good knowledge of German and English


And that's what we offer:

  • Working in an international, high-growth company
  • A varied and dynamic work environment
  • State-of-the-art office and IT equipment
  • Flexible structures, short decision paths and flat hierarchies
  • Exceptional team events and other benefits



Then we are looking forward to receiving your application, including your cover letter, CV and certificates, stating your salary expectations and the earliest date of entry via our online portal.