IT Site Support (London, UK)

  • Ripple
  • London, UK
  • Sep 05, 2018
Full time Information Technology

Job Description

IT at Ripple keeps the lights on and enables our employees around the world to work with technology in the most efficient way possible. We’re hiring our first person in IT support outside of the worldwide Ripple headquarters in San Francisco. This position will be based in London, and he/she will be responsible for managing and delivering the best IT support on the planet, enabling employees to innovate and operate at their peak potential. This position will report directly to the Head of IT based in San Francisco.
 
WHAT YOU'LL DO:
  • Must be able to interact with users in a professional and supportive manner
  • Maintain and support Ripple’s employees in resolving problems with IT, AV/VC, VOIP and Networks systems in mixed Mac and Windows environments
  • Manage the repair of broken or defective laptops, printers or other hardware as required
  • Manage the operations and maintenance of all conferencing systems for the London office
  • Run the IT New Hire orientation
  • Document support and operations processes
  • Manage hardware and software purchasing for London/APAC
  • Maintain accurate Asset Management records
  • Manage all aspects of IT for the London office

WHAT YOU MIGHT LOOK LIKE:

  • Minimum of five years of hands-on experience in an IT support role in a rapid growth environment
  • Experience with purchasing, inventory management and accounting
  • Sound knowledge of information and communications technology fundamentals
  • Ability to help Ripple employees solve hardware and software problems on Mac and Windows platforms, as well as BlueJeans, Cisco Meraki and printers
  • Experience with hosted productivity and communications applications, including G-Suites, MS Office, Adobe, and the ability to train and support employees on their use
  • Knowledge of Apple, Android, RingCentral VOIP systems and the ability to advise and help employees with those tools
  • Must be willing to travel to other office locations in U.S. and APAC
  • A positive, service-oriented attitude
  • Good verbal and written communications skills

BONUS SKILLS:

  • Apple Certified Support Professional (ACSP)
  • Apple Certified Maintenance Technician (ACMT)
  • JAMF/Casper Suite certification
  • Knowledge of and experience with the specific products used at Ripple, including: Okta, Jira Service Desk, BlueJeans
  • Cisco CCNA, CCNP, CCSP, CCDP (Wireless &/or Security)

WHAT WE OFFER:

  • Competitive salary & equity
  • 100% paid medical and dental, 50% paid for employee dependents
  • Generous Health & Wellness program
  • Modern office located in Canary Wharf
  • A learning environment where you can dive deep into the latest technologies and make an impact
  • Company and Team Training at our Headquarters in San Francisco, CA, USA
  • 3% matching employer contributions

WHO WE ARE:

Ripple provides one frictionless experience to send money globally using the power of blockchain. By joining Ripple’s growing, global network, financial institutions can process their customers’ payments anywhere in the world instantly, reliably and cost-effectively. Banks and payment providers can use the digital asset XRP to further reduce their costs and access new markets.

With offices in San Francisco, New York, London, Sydney, Mumbai, Singapore and Luxembourg, Ripple has more than 100 customers around the world.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.