Platform Solutions Engineer

  • Symphony
  • New York, NY, USA
  • Sep 07, 2018
Full time Developer JAVA Sales

Job Description


Symphony is looking for a  Platform Solutions Engineer based in  our New York  office, who will lead our clients and partners through the design and implementation of projects built on Symphony’s API’s.  This is a client facing role at Symphony interacting with all levels of the organization. It’s is critical to be able to develop software and sell our platform as a strategic component of a client’s technology strategy. In addition to developing and sales, the successful candidate will work closely with both the Solutions Architects and Community Specialist teams to ensure the successful development and building of the regional developer community. Candidates must have strong Customer Services skills and a technical background.



  • Provide technical expertise in pre-sales conversations. This not only focuses on the Symphony Platform (APIs) but also fielding questions around architecture and development.
  • To be the Platform Subject Matter Expert to be the first point of contact for all API implementation discussions with clients. These discussions are held both online and onsite.
  • Build and maintain open source software around Symphony APIs
  • Prioritize, investigate, diagnose and resolve issues relating to software built on the Symphony Platform (APIs)
  • Provide key product feedback from clients to Platform to help shape and drive the Symphony Platform.
  • Drive the development and growth of the regional Symphony Developer Community.



  • Working knowledge of corporate network infrastructure topology
  • Good knowledge and experience working in Unix/Linux environments
  • Active Development
    • Active Github Account and Projects
  • Knowledge of and/or experience in REST, Javascript, Java, HTML, CSS
  • Hands-on experience with Internet products and technologies
  • Able to code mock-up systems and provide sample codes
  • Excellent debugging skills in third party code or client code
  • Understanding of SAML specification to support Client Single Sign-On (SSO)
  • Familiar with cloud-based service (SaaS) deployment and support
  • Excellent interpersonal and customer care skills
  • Ability to deal with difficult callers and to work calmly and professionally under pressure
  • Logical approach to troubleshooting including good analytical and problem-solving skills
  • Good accurate record keeping abilities – detail oriented
  • Excellent written and verbal communication skills; able to communicate effectively in English, both orally and in writing
  • Experience with helpdesk ticket/logging tools (ZenDesk experience beneficial, Jira.
  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base 
  • Knowledge/skills of the following:
    • RHEL, Java App servers (Tomcat, GlassFish, Jetty)
    • JavaScript, Linux/Unix, API (REST, Web Services, SOA)
    • SSL Certificate management
    • Knowledge of networking
    • Basic understanding of security models
    • Excellent Microsoft Office skills – Word, Excel, Powerpoint


  • Competitive salary
  • Bonus Plan
  • Equity

*Benefits and Perks vary based on location.

Symphony transforms the way users communicate effectively and securely with a single workflow application. Forging a new path in the industry, Symphony is designed to help individuals, teams and organizations of all sizes improve productivity, while meeting complex data security and regulatory compliance needs. Symphony was founded in October 2014 and is headquartered in Palo Alto, CA, with offices in New York, Hong Kong, Singapore, Tokyo, Stockholm, Sophia-Antipolis and London.
Symphony has raised roughly $300 million from the world’s largest financial institutions and recognized investors such as Bank of America - Merrill Lynch, Barclays, BNP Paribas, Citibank, Goldman Sachs, JP Morgan Chase, BlackRock, Credit Suisse, Deutsche Bank, HSBC, Wells Fargo, UBS, Société Générale as well as Google.

We’re looking for top-notch talent to join our team to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team and an appetite for game-changing disruption, we want to hear from you!