Senior Solutions Architect

  • Symphony
  • Paris, France
  • Sep 07, 2018
Full time Developer Sales

Job Description

Symphony is seeking a senior Solutions Architect to be based in our Paris or Sophia Antipolis office. This is a customer facing role at Symphony and the successful candidate will engage directly with Symphony’s key customers including in the public sector area to advise and assist them with the deployment of the Symphony secure communications platform, in particular in a private hosting and/or hybrid hosting environment. The Solutions Architect will work closely with customer-facing colleagues such as sales, technical account manager, other solutions architects, and Engineering teams to ensure the successful delivery of Symphony solutions to our customers. Given the global nature of our business and the importance of communications systems within our client base, the holder of this position may be required to work outside of normal business hours. Candidates must have strong Customer Service skills and be able to demonstrate relevant technical expertise in enterprise communications.  

 

You’ll work on-site with our customers to design, ratify, and perform system integrations and installations of the Symphony Secure Communications platform. You’ll present demonstrations and migration plans to customer stakeholders and leadership, write code with and help train their engineers, and lead the technical delivery of the approved migration plans. You will collaborate with Product, Operations, and Engineering teams as well as fellow Architects to propel this work.

 

Your passion for technology, learning, and solving problems, along with your enthusiasm for working with customers will empower a diverse audience of decision makers to embrace the Symphony platform to build what’s next for their businesses.

 

Responsibilities

  • Install cloud/on prem based Symphony pods in private hosting / hybrid hosting environments (private data centers, plus combination of public cloud / AWS / GCP)
  • Provide domain expertise around deploying on-premise or in public cloud installations of Symphony Platform and integration with existing enterprise technology.
  • Facilitate deep technical discussions with customers, partners, and internal teams. Provide customer and market feedback to product and engineering teams to help define product direction.
  • Support Account Managers and Sales Engineering teams as needed through all phases of new customer engagement.
  • Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive partners.
  • Travel up to 70% of the time to client sites.

 

Minimum qualifications:

  • BA/BS degree in Computer Science or a related engineering field, or equivalent practical experience.
  • Hands-on experience with cloud computing, including infrastructure, storage, platforms and data management
  • Hands-on experience with traditional enterprise data-center technologies, including relational databases, storage appliances, virtual machines, and private networks.
  • Hands-on experience with enterprise networking, TCP/IP, VLAN, VPN, HTTP, TLS
  • Demonstrated understanding of Asymmetric and Symmetric cryptography including RSA and AES
  • Experience working with industry analysis and enterprise technology sales.
  • Experience producing technical assets or writing technical documentation.

 

Preferred Qualifications

  • MS degree in Computer Science or a related engineering field, or equivalent work experience.
  • Direct experience working with a variety of enterprise and cloud technology systems, designing solutions, or developing business applications.
  • Experience in the business technology market, and expertise working closely with sales and marketing teams in SaaS or enterprise software fields.
  • Understanding of the current state of infrastructure automation, continuous integration/deployment, NoSQL, security, networking, and cloud-based delivery models.
  • Ability to effectively communicate complex technical concepts to a broad range of audiences.