Customer Support Agent

  • Monese
  • Lisbon, Portugal
  • Sep 10, 2018
Full time Customer Service

Job Description


You speak English fluently and live in Lisbon area?

You enjoy interacting and helping others over phone, chats and emails and you also want to be part of building something truly meaningful in the financial sector?

Well, we might just have the right opportunity for you, as we are looking for Mid-weight or Senior Customer Support Agents.

Monese is a fast-growing fintech company that already has established offices in London, UK and Tallinn, Estonia and we are now building a vibrant multi-cultural Portuguese office. We are looking for people to join our team, where you'll be given room to grow and bloom.

Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.


We are looking for you, if you:

  • have at least 3 years of experience in customer support/call centres
  • have fluent English skills, both written and spoken
  • have excellent attention to detail
  • you are at the same time fast, efficient, patient and positive
  • are solution-oriented and never give up in the face of a challenge
  • are tech savvy and a quick learner
  • enjoy communicating with people and helping them
  • understand that customer service is the voice of our company

What we consider as a plus:

  • quick typing
  • previous experience in the financial sector
  • have some other European language skill
  • have travelled the world or lived abroad


Benefits of working at Monese:

  • International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
  • Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
  • A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
  • Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
  • In- and outdoors Moneser’s sports activities
  • Stock options and competitive salary