You speak English fluently and live in Lisbon area?
You enjoy interacting and helping others over phone, chats and emails and you also want to be part of building something truly meaningful in the financial sector?
Well, we might just have the right opportunity for you, as we are looking for Mid-weight or Senior Customer Support Agents.
Monese is a fast-growing fintech company that already has established offices in London, UK and Tallinn, Estonia and we are now building a vibrant multi-cultural Portuguese office. We are looking for people to join our team, where you'll be given room to grow and bloom.
Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.
We are looking for you, if you:
What we consider as a plus:
Benefits of working at Monese:
Monese enables anyone to open a local banking account on-demand, anywhere in Europe - with nothing but their mobile.
Monese provides instant on-demand banking accounts regardless of the customer's citizenship. It was born after founder’s first-hand experience of the hassle involved with opening a bank account in a new country. The company has developed a sophisticated technology platform which can validate customer identity in realtime. Accounts can be opened using the company’s mobile app in under 3 minutes with or without a local address or good credit history. This revolutionises banking for expats and new residents as ‘residency restrictions’ imposed by traditional high street banks are one of the single greatest barriers to accessing the banking system when they arrive in a new country. Monese was designed from the ground up with a focus on creating a more frictionless day-to-day banking experience. It’s fully-featured banking account comes with cheap global payments and a contactless debit card. Monese has a real chance to make a difference to many lives by democratising the access to modern banking services.