Customer Support Agent (English)

  • Monese
  • Tallinn, Estonia
  • Sep 10, 2018
Full time Customer Service

Job Description


You speak fluently English and would like to use your skills on daily basis?

You enjoy interacting and helping others over phone, chats, video calls and emails and you also want to be part of building something truly meaningful in the financial sector?

Well, we might just have the right opportunity for you, as we are looking for English speaking Customer Support Agents. You could be either Junior, Mid-weight or Senior Agent, comfortable also with working in shifts or even looking for an opportunity to work during evenings or weekends.

Our customers are everything to us, so we always want to make them feel welcomed, accepted and treated with love and respect. You will be the voice of our company and will be communicating with the customers mainly via chat and email. You will be assisting the customers with their account opening, troubleshooting any issues they may encounter and answering general enquiries about our service. Expect lot of brief fast interactions per day and some longer troubleshootings.


We are looking for you, if you:

  • have fluent English skills, both written and spoken
  • have excellent attention to detail
  • have previous experience in customer support
  • you are at the same time fast, efficient, patient and positive
  • are solution-oriented and never give up in the face of a challenge
  • are tech savvy and a quick learner
  • enjoy communicating with people and helping them
  • understand that customer service is the voice of our company

What we consider as a plus:

  • quick typing
  • previous experience in the financial sector
  • have travelled the world or lived abroad


Benefits of working at Monese:

  • Ample opportunity to develop your career within Monese as you will be an important part of a fast-growing company
  • A horizontal structure where everyone has a voice and makes a direct and valued contribution to building the best product possible
  • International team of open-minded people in a nice office environment with plenty of perks, snacks and drinks
  • Many fun team events, office parties and summer ‘weekend-getaway’ to spend some quality time with your colleagues
  • In- and outdoors Moneser’s sports activities
  • Stock options and competitive salary