Client Development Coordinator

  • Guideline
  • San Mateo, CA, USA
  • Sep 13, 2018
Full time

Job Description

Introduction

At Guideline, we’re helping Americans save for a better future. Guideline is the only 401(k) provider with a fee-free, full-stack 401(k) offering that automates plan administration and compliance with a platform that directly integrates with many of the most popular payroll providers. 
 
By building transparent and first-of-its-kind software, the Guideline team is combatting what’s unfortunately become the retirement industry status quo -- legacy providers have put profit over the interests of employees, abandoning the goal of the programs in the first place: to give employees the opportunity to save as much as possible for retirement. 
 
With over 3,000 clients and hundreds of millions of dollars in assets under management, in just a couple years of operations, we’re well on our way to making smart retirement planning easy for everyone. 
 

Job description 

Guideline is seeking a Client Development Coordinator. This is a hybrid role, reporting to Guideline’s Director of Client Development. The individual in this role will undertake a variety of administrative, operational, and client-related tasks to ensure the Client Development organization (comprised of sales, onboarding, specialty consulting, and channel) runs smoothly.
 
Our ideal candidate is a collaborative self-starter who has a proven track record of administrative success. You must be organized, detail-oriented, and enjoy process facilitation. You’ll need to think on your feet while using your strong communication, listening, and problem-solving skills. Passion for providing a true white glove experience is a must.
 

Responsibilities

  • Support growth of team and related client development efforts
  • Help with documentation of activities and correspondence
  • Schedule and organize meetings and maintain agenda
  • Assist in keeping tools, systems and reports updated
  • Other duties as assigned
 

Qualifications

  • 1+ years of work experience; administrative experience a plus
  • Results-driven with exemplary phone, listening, and writing skills
  • Organized with strong attention to detail 
  • Adaptable with the ability to pick up new technologies, assess situations quickly, and look for smarter, better ways to achieve goals
  • Creative and analytical problem-solving skills
  • Demonstrated strong verbal and written communication
  • Flexible - we’re moving fast, so the ability to constantly adapt to new conditions is a must
  • Enthusiastic and high energy, but also poised, confident and extremely professional
  • Bachelor’s degree required or equivalent field-related experience