Associate Relationship Vendor Manager

  • SoFi
  • Healdsburg, CA, USA
  • Mar 25, 2022
Full time Management

Job Description


SoFi is seeking experienced Associate Relationship Vendor Manager in our Healdsburg, CA office. We are very excited about our growth and we are looking for leaders who are passionate and has the skills and experience to lead a team to deliver outstanding results. Are you craving an opportunity to work for a fast-paced startup that is poised to change the banking world?  Do you embrace hard work and a collegiate culture, and want to be paid well for delivering outstanding results?   Are you a leader who has a clear direction and the capacity to influence his or her team to work toward the realization of a vision? If so, we want to talk to you.

You will manage all account relationships within an assigned portfolio, through both written and verbal communication channels You’ll get the perks of a start-up – free lunch, stock options, generous time off – while working in a well-funded, profitable and disruptive financial services company.

At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great  talent.

SoFi’s Associate Relationship Manager will be required to:

  • Independently manage vendor collection and recovery network
  • Act as key liaison in debt sales process
  • Master all tasks associates are required to perform.
  • Hire, train, motivate, monitor and coach new associates
  • Serve as a second tier for escalated customer issues and questions
  • Handle special borrower circumstances and problems as they arise
  • Ensure that the team is following procedures and providing first-rate customer service
  • Performance manage vendors through scorecard metrics
  • Identify, escalate issues and propose recommended solutions regarding potential issues with process, systems and operations inefficiencies, to their direct manager with the goal of contributing to operational success.

Qualification & Requirements:

  • Experience leading recovery network and agency outsourcing agents
  • Strong written, presentation, contract negotiation, organizational, and communication skills 
  • Ability to enhance revenue and market share through effective use of relationship management and consulting skills 
  • Strong analytical and research skills as it relates to problem solving 
  • Strong client relationship management building skills and experience 
  • Strong budgeting and mathematical background 
  • Comfortable in dealing with C-Level executives 

Minimum Knowledge, Skills, and Abilities:

  • Ability to react to change quickly and implement new processes & procedures
  • Ability to work independently with little or no supervision
  • Professional demeanor and excellent work habits are essential
  • Student loan originations, consumer credit or consumer lending experience preferred
  • Financial services specific customer service experience preferred
  • Some evenings and weekend days will be required