Senior UX Researcher

  • SoFi
  • San Francisco, CA, USA
  • Sep 25, 2018
Full time Design Research

Job Description

Description

 

ABOUT THE ROLE

Our fast-growing product design team is seeking an exceptional Senior UX Researcher to help us supercharge our business and your career at SoFi’s Presidio headquarters in San Francisco, CA. As a member of our small, but growing User Research team, you’ll have a hand in shaping the role of User Research at SoFi and championing a customer-centric approach to our products, business and culture. This position is ideal for someone who enjoys forward-looking, intrapreneurial roles, but who is also seeking the stability of a seasoned management team.

Partnering closely with designers, product managers and product marketers, our UX Research team conducts exploratory, formative and evaluative research studies that enable stakeholders to make more informed, confident decisions. In this role, you’ll be expected to plan, lead, and socialize high profile research projects. You can take the lead but are also collaborative. You are self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams. You can perform and improvise under tight timelines and changing environments. You are an advocate for our customers and are excited to work with teams to connect them to our customer’s needs and take action on insights.

At SoFi, you’ll become part of a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be at the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products and soon to be launched SoFi money a modern take on a checking or savings account. As the company has grown, we’ve been able to help more people with these tools. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent.

Responsibilities:

  • Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes
  • Manage projects end to end: develop guides and screeners, moderate, analyze, synthesize and deliver results
  • Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
  • Communicate results and illustrate suggestions in compelling and creative ways; tailor research findings to suit the audience, varying levels of detail and complexity as appropriate/required
  • Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, etc.)
  • Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes
  • Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization

Qualification:

Our ideal candidate will have experience in consumer facing tech and an orientation towards cross-functional collaboration. You are an an excellent communicator, excited to work closely with stakeholders, comfortable in a flat, fast moving collaborative organization and highly motivated by SoFi’s mission to help people accomplish their goals, reach financial wellness, and navigate their financial journey!

  • 5+ years experience in applied product research
  • Ability to manage and prioritize multiple projects
  • Command of a broad set of qualitative and user-centered design methods
  • Basic understanding of quantitative, behavioral analysis and statistical concepts
  • Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
  • Experience creating research deliverables (frameworks, videos, toplines, etc.)
  • Bonus: domain expertise in personal finances
  • A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field considered an advantage.

Benefits:

  • Lunch, a fully stocked kitchen, and subsidized gym membership.
  • Competitive salary packages and bonuses.
  • A flexible vacation policy allows you to truly relax and reboot. 
  • Comprehensive health, vision, dental, and life insurance as well as disability benefits.
  • 100% of health, vision, and dental premiums paid by SoFI for employees and their dependents. 
  • 401(k) and education on retirement planning. 

  • Tuition reimbursement on approved programs, up to $5,250 a year.
  • Monthly contribution to help you pay off your student loans.